[Resolved] Samsung — Samsung M31 restarting and freezing after software update

[Resolved] Samsung — Samsung M31 restarting and freezing after software update

J Jayeshkumar Prekh from PUNE, Maharashtra Feb 22, 2022

In November 21, I installed software update on my Samsung M31 phone provided by Samsung. After which It started freezing and restarting very frequently and sometime even gets stuck into restart loop. I visited Samsung service center and they asked me to pay[protected] for mother board replacement. This is completely unethical and strongly doubt that Samsung is damaging mobile phones after warranty so they get additional business/revenue. I reached out to different communication channels via service centre, CEO's desk but they are ready to bear only 25% cost of repair and asking me to bear remaining cost as it is out of warranty. This seems all well planned where they will damage out of warranty phones and they get business. There are numerous complaints on internet where Samsung M31 and A series phones are freezing and restarting after system update. I request Samsung to take responsibility and give free of cost repair to all M31 and A series consumers who are facing this issue after software update. I am starting with Consumer complaint and if not provided with free of cost repair then will reach out to consumer court. Was this information helpful? No (0) Yes (11)
Apr 7, 2022 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Feb 22, 2022 Updated by Jayeshkumar Prekh My Samsung service request acknowledgement Bill no : [protected] Feb 24, 2022 Updated by Jayeshkumar Prekh Samsung Freezing and Restarting issue in news paper - https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-users-are-facing-auto-restart-issue/articleshow/86364399.cms Feb 24, 2022 Updated by Jayeshkumar Prekh Samsung Community with complaints for this issue: https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-m31-freeze-and-restart-again/td-p/7719165/page/2 Feb 24, 2022 Updated by Jayeshkumar Prekh Samsung Community link2: https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M31-restarting-and-freezing-issue/td-p/9942662 Feb 24, 2022 Updated by Jayeshkumar Prekh Samsung Galaxy A50s, Galaxy M30s, Galaxy M21, M31 with exynos 9611 processor. Watch this video and send your complaint on this email id: [protected]@gmail.com Watch video: https://www.youtube.com/watch?v=5z-3Nc3a1Rk Feb 24, 2022 Updated by Jayeshkumar Prekh Samsung Community link3: https://r2.community.samsung.com/t5/Galaxy-M/Auto-restart-or-freeze-continuously/td-p/9731663 Feb 24, 2022 Updated by Jayeshkumar Prekh Request every one to file free of charge consumer complain on website: https://consumerhelpline.gov.in/ This is national government website for eFiling consumer complaints. OR We can even call[protected] OR 14404 to file our complaint. Feb 24, 2022 Updated by Jayeshkumar Prekh In order to safe guard our digital instruments, It is being advised to keep our handsets software/systems up-to date. These system upgrades generally gets provided by mobile handset manufacturers. What if these system/software updates starts breaking/damaging our phones instead of keeping safe from cyber crimes. Who is responsible for the system/software updates which are being provided to us?... If handset manufacturer then should not handset manufacturer be liable to provide free hardware/service to repair our handset ? Ideally, we expect any system/software update offered to us is well tested for particular handset hardware and is safe for installation. Please advise if it is wrong expectation ? Verified Support Mar 07, 2022 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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Comments

Sivakavi

from Chennai, Tamil Nadu

Mar 4, 2022

Did you get the replacement free of cost, I too facing the same issue with M31S and they are saying can bear 25% and I must pay the balance

Jayeshkumar Prekh's [Complaint's author] reply, Mar 4, 2022

No they are not ready for it. I am in process to file this under consumer court.
Request you to file free of charge consumer complain on website: https://consumerhelpline.gov.in/
This is national government website for eFiling consumer complaints. OR We can even call 1800-11-4000 OR 14404 to file our complaint. Generally consumer avoid getting into court cases but this is completely online process and even we can appear online for hearings.