Samsung — Samsung M31s (128 GB / 8GB) Motherboard damaged after software updates provided by the company

I have purchased Samsung M31s 2 years ago with a hope that, Samsung is good brand and trusted company. I got very big disappointment from a company like Samsung. The device keeps freezing and restarting after every 5-10 minutes. This all started after last software update provided by Samsung.

I went to service center. Service center people told motherboard damaged due to installing updates (Which are provided by the Samsung itself) and I need to pay 8500 /- for motherboard replacement.

I will recommend don't buy Samsung mobiles ever in life even if you get in free. It's lot of frustration even after paying more money than other brands.

I request Samsung people don't loot people's hard earned money. If you can't provide stable software updates then don't provide. Middle class people can't afford to change phones every year or pay 8-10K every year to repair the phone which is not damaged by themselves.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Sep 14, 2022
Updated by shivm31s
kadam.[protected]@gmail.com
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