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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
I have witnessed this issue earlier with my Samsung device so I can help you to some extent.
First of all - Do not worry. This issue gets resolved with future software update (most probably the next update you will get).
Now until the next update comes out for your device you can do the following:
1. When your phone restarts automatically and freezes at the restart screen:-
- Press both "Volume minus" (Volume -) button and "On/Off" (Power) button together and hold for 8 seconds. Your phone will auto restart and restart normally. It shall not freeze this time. (See photo attached)
2. When the phone is working:-
- Do manual restarts periodically, say after 1 hour or 3 hours. The phone shall not restart automatically and freeze then.
## Install the next software update as that can fix your bug.
Some important notes:
- Do not install software updates as soon as they roll out (by software updates I mean the major software updates like- One UI 4.1 update, Android 12 update, etc.). (These updates are big in size)
- Install updates which contain bug fixes and Google security patch update. (These updates are small in size)
Special note: This comment is based on my experience and may not exactly match with your issue. Nevertheless I hope this can help you.
Thanks and Regards.