Hi Team,
From last few days my samsung phone is automatically getting hang and restart. Now this is not the issue with my phone only. There are lot of A series and M series phone. I have twitted about it bt there was no response from Samsung team. I went to service centre they are asking 10k for my phone repairing and saying mother board needs to be replaced. My phone's price is 14k.
Also the problem is happening in the phones coming with Exynos processor. So I feel that Samsung should be responsible for getting my phone repaired. I raised a grievance at consumer forum and its in progress so soon I will be addressing this issue.
This was one of the poorest experience with Samsung and going forward I will never buy or not recommend anyone to buy Samsung phone.
Thanks & Regards
Mehul Kothari
+91 [protected]
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I have witnessed this issue earlier with my Samsung device so I can help you to some extent.
First of all - Do not worry. This issue gets resolved with future software update (most probably the next update you will get).
Now until the next update comes out for your device you can do the following:
1. When your phone restarts automatically and freezes at the restart screen:-
- Press both "Volume minus" (Volume -) button and "On/Off" (Power) button together and hold for 8 seconds. Your phone will auto restart and restart normally. It shall not freeze this time. (See photo attached)
2. When the phone is working:-
- Do manual restarts periodically, say after 1 hour or 3 hours. The phone shall not restart automatically and freeze then.
## Install the next software update as that can fix your bug.
Some important notes:
- Do not install software updates as soon as they roll out (by software updates I mean the major software updates like- One UI 4.1 update, Android 12 update, etc.). (These updates are big in size)
- Install updates which contain bug fixes and Google security patch update. (These updates are small in size)
Special note: This comment is based on my experience and may not exactly match with your issue. Nevertheless I hope this can help you.
Thanks and Regards.