Samsung India Complaints & Reviews

Hello Sir,
About 1.7 year Ago I'll Buy a Samsung Galaxy M31s Mobile And suddenly One My Phone Just Outomatic Restarting And It's Freezing On Samsung Logo. So I'll Go to Samsung Care Far From My Home 44km And Than The Care Guys Told Me That It Has Motherboard Issue And It's Needs To Be Replaced. Then I'll Check It On Internet And Then I See That In M Series, there are Lots Of Case Like Me And It's Starts From A Major Update of Software.
So indirectly Samsung Company Do Fraud To People.
PLEASE REPLACE MY PHONE'S MOTHERBOARD FOR FREE BECAUSE IT'S NOT MINE FAULT.

My mobile phone of Samsung brand model name Flip3 got worn out cracks with in one month of display change. And after shown to service centre they said its due to pressure, how come a display crack from folding area with pressure and they said it’s physically damage so they can’t take the product in warranty.
Display and battery was changed after 6month due to mobile phone got dead while working with nothing and due to under warranty they changed my display and battery but after one month of display replacement my display got cracked from folding area.
After complaining on CEO portal of Samsung got response and they ask to submit my device on 7th Aug 2022 since then no update and no reminder response from samsung side.
Last contact was on 14th Aug 2022 from new customer executive that they will contact on 16th Aug but I called on samsung customer care but no response from them now. Today is 17th Aug 2022ю

My display is not working after the software update.
i had a talk with Samsung customer service. i ask them my phone is not in warranty they said we will give one time screen replacement. after that i visited Samsung care, and after 5 days i called them for the status. Now they are saying your phone having some damages, but the damages are too old and screen having zero damage.
i repaired my phone 6 months ago, you can check history.
i invested cash 50, 000 inr for the phone and i want screen replacement or give me my money back.

I have purchased Samsung Galaxy M31s in Nov 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have...

Within a year of purchasing the oven it stopped working. Date of purchase 18th August 2021.i complained on 11 August 2022.tecnician visited the same day and said some parts have to be ordered . Hee wanted the visiting fees, but I reminded him that the oven is still under the guarantee period. He didn't turn up after that day. I spoke to customer care and i get the same reply daily saying that your complaint is on high priority. To this day no one has turned up

I have bought Samsung galaxy M31s in 17/Nov/2020 after that phone is working well and the best after in the month of October 2021 I have found the restarting issue. then I visited the customer service they have replaced the motherboard.
Now after the Jun update I facing the same issue with freezing the phone and restarting again and again
I went to customer service they said the motherboard is dameged and you have to 8to9k rupees.
Please help me Samsung I trusted in this brand for many years but now a days the lots of people not believe in Samsung brand
Please help ( I am a student and am not having such money )

I am complaining for my freeze, my freeze compressor is bad since last 20 days and despite complaining to samsung custmor no and local samsung service center no one have to come to install compressor and engneer also visit and he told my compressor not worked so installed new one and he inform service centre for new compressor and compressor is in warranty period, i I have become very upset, give some instruction from samsung service so that it can be installed soon.

Unable to get solution on the Samsung hd 4k led tv issue even after 2 months under warranty period.
Even after writing mail to CEO office India still saying excuses for last 2 weeks. Loosing trust on Samsung
Job sheet numbers:
[protected], [protected]
Also poor customer support for CEO desk also . The person email id is : arun.[protected]@partner.samsung.com
My Phone: +91-[protected]

I had bought a Samsung Galaxy M31s 2 years back on August 6th 2020 for my father.

The phone was in excellent condition and suddenly it restarted and got stuck on the logo page. Attaching pictures for your reference. On pressing the volume down button and power button at once, the phone is switching on, only to get back to the same screen again after a couple of minutes.

The service center people said the motherboard needs to be replaced which would cost around 7-8K. We have already invested 20K in the phone and asking us to pay another 7-8K because of faulty software/processor is simply unfair.

Please provide free/replacement of motherboard.

Hi sir
Iam using Samsung refrigerator single door which I got gift from my friends now it is not not working I have raised the service request for refrigerator.service person came and check the refrigerator and said he need the original bill for repair and relpace the compressor of refrigerator.i said him I don't have the bill for.he say it will cost for repair 8000 to 10000 without bill.but is in warranty purchased 2016 how can I give the amount.
Below is service request number and
Service Request Date
Sunday, August 07, 2022

Service Request Number
[protected]

Model Number
RR19K182ZRZ/HL

Request you to help for repair and relpace of compressor

Thanks and regards
Sunil
[protected]

I visited the samsung service centre in Chandigarh to get my phone screen repaired and i was supposed to submit 2000 as advance for the payment of 4200 and they rejected 3 bills of 2000 saying that the machine will not accept it although the notes were in good condition when i questioned about the matter the engineer named sunny behaved rudely and ill treated me and disrespected the 2000 bill

I have bought a Samsung M31s mobile phone on 23rd Aug 2020...It was all working well but as soon as i updated my software in April 2022 the phone stopped working as it was before...
Phone started to hang and it got automatic switch off issues...
For the same i contacted samsung service care and they said that there is a fault in motherboard and i have to change it and will have to pay for it...
This is total nuisance that after samsung software update my phone's motherboard is corrupt and of no use...
For the same i submitted my phone in Samsung care and i want a free repair of my phone or i claim for a brand new phone...
I mail complaint to Samsung CEO regarding my problem they told me they will help me..
I followed them as they told me they took more than 10 days and told that cost of mother board is around 8000 rupees and we can help you only 25% of it which i have to pay 6000 rupees still and this is only we can do..
Why would I pay if fault came from samsung and not from me but they are dening to help me more ..
Plz look at this matter and solve it as soon as possible..
Shubham Verma
[protected]
[protected]@gmail.com

I purchased the phone 16 month back. But the touch screen is not working in the center part now. No rough usage or any damage from my side.

Tried factory reset and issue is still same. This is clearly a manufacturing defect since the issue appears after 10-15months and needs to be rectified by Samsung.

I have a buy a 75 inch tv approx 5 mo th ago for 1.5 lakh after 5 month its display is totally black and I have register a complaint around a month ago but no response till now. I m feel totally helpless please help me

I purchased the phone 18 month back after seeing good reviews of Samsung M31s smartphone. But it stopped working suddenly now giving constant screen freezes and restarts. No rough usage or any damage from my side.

Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced with cost of more than Rs 7000.This is due to the manufacturing defect which we can't bear.
you should take action on this.

Dear
i was purchased samsung double door freez in year 2014.Form m/s taneja agencies (t-82 shivalik nagar bhel haridwar). I contect to agencies and he send two perosn for cheking issued and he said me to do compailent in samsung service center( m/s samridi enterpticese(512, model colony, haridwar) on dated 12.07.2022 .My freez comperior is under warrent(10 year) so i humbel reqested to you please resolved as soon possible .
Thanks

I own a samsung s20 plus, while using it, out of nowhere green line appear on screen, I tried troubleshooting, nothing worked. So I started searching about this issue over internet and found thousands of customers having similar issue with this particular model. Samsung India should take responsibility of defect everyone is facing right now.

I have purchased samsung a22 5g phone and on the same day i have raised a complaint about camera defective and shown them the proof by taking so many pics but they are not admitting the mistakes in service centre although they said that you come here everytime we are not going to change it.. and at last this is my last hope to complain here

First Name : Akshai
Last Name :G Pillai
Email Id :[protected]@gmail.com
Contact Number :[protected], [protected]
Request type :New Product Installation, Service engineer visit request, Technical advice require, etc
Product Model Number : RR21T2H2WCU/HL-03
Product Serial number :04B04PARA02993J
Address : Nikunjam Payyanamon Po Konni Pathanamthitta Kerala Pin : 689692

Hello Samsung,

Myself Akshai G Pillai, I have bought one of your refrigerator on December 2021 and now being regretted for purchasing the same from a reputed Brand Like You, From the Day 1 onwards the purchase i am running behind complaints of the product i have purchased.There were multiple complaints being raised from February 2022 on this product and for any of the complaints no proper solutions were provided none of the complaints were resolved.The last complaint being was raised on July 2022 because the refrigerator i am using is having rain inside, When the same complaint was raised earlier they changed the lower freezer door along with freezer door, but after the same replacement the water was forming inside and it was dripping inside the items being kept and completely the system has compromised its purpose Now we cant keep anything inside the refrigerator to keep it fresh if we keep something, the system meant for preserving it is completely spoiling it.i believe its completely better for the company to beg on roads rather than cheating customers by providing such products with manufacturing defects.
When the complaint was raised for last time Your service team i repeat your service team has said that sir please send a video of the issue persisting again and i have send the video to them and they said sir mostly a replacement wil be coming and please hold on for a week now its been more than 10-12 days and no information about anything was given to me, the same service request has been closed by your beloved service team.Everytime i call your customer care they say some senior wil give call back and he class on his terms and conditions and most times i wil be at work and not able to pick the call.if your customer care cant handle customers and solve the defects of your bloody product its better for you to shut short on ur refrigerators.Not only my product many people who have purchased the same has the same problem.

I am hereby attatching the proofs of calls, messages, voice messages of your service team saying abt replacement, etc for your reference and if you hold some kind of commitment towards the customer please look into it and do what is necessary for the customer.or else i wil try my level best to bring this issue infront of consumer court stating such a brand cheating their customers by providing a refrigerator which rains inside.Its better to stop this business i[censored] dnt knw how to solve the issue rather than cheating people with rainy refrigerator.

If you are planning to arrange any call back please make the call backs after connfirming time with me in mail because i am working in such shift which changes all of a sudden.so confirm the call timings and please tell your irresponsible executives to call on the prescribed timings .i dnt have time to make essay mails stating all your irresponsibility towards customers.

Today that is august 11 2022 they have added some beeding on the door now we are facing issue that the system is not at all cooling + its not closing properly + there is full water droplets dripping from inside.

Please look into issue as soon as possible and revert back with any feasible solution to the customer.
Please dont send a technicaly sounded technician is alloted blah blah and all and i am fed up with this.they never gonna solve the issue and they themselves said its mostly gonna get a replacement so please dont send samsung engineers to solve the issue where they themselves are not able to find out what actually the issue really is .

Call back Number : [protected], [protected]
Mail id : [protected]@gmail.com

I bought a galaxy a50s, but after some day uses it restart automatically, in 2 3 months, i get to a service center and they told me to change the motherboard of cost 11k. this is not fair @samsung, it is like a cheating with customer, commpany should take action on this and replace all of motherboard of customer who have problem without any cost .