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Samsung India Complaints & Reviews

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Updated: Oct 8, 2026

Complaints 19019

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11222

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7797

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Samsung India reviews & complaints page 43

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I purchased a samsung galaxy A73 from samsung smartphone cafe on[protected]. But i have not able to redeem galaxy buds 2 as I am getting error message "device not eligible for redemption". I tried this 4 days after Sim activation and purchase.
I request samsung to please help me.

My mobile : [protected]
Email : [protected]@gmail.com

Nov 3, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung

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I bought Samsung S21 FE 5G smartphone which was delivered on 22nd September 2022 from Samsung Shop app using exchange offer. I have exchanged my old phone for a new S21 FE 5G, and have received a defect product. As per Samsung policy they have rectified it as a defect product and provided "DEAD ON ARRIVAL" certificate from authorised service centre and have collected their defective product on 27th September 2022. I have been talking to them since 3-4 days, and they have refused provide replacement for defective product and also not processing my refund.
I have paid 23099 as balance amount after exchanging my old phone which is of value 10900 as per their quote during exchange. I haven't heard from them regarding 33, 999 refund status yet.
Pathetic experience with Samsung, lost my perfectly good working phone, received defective product, and my money is stuck with them and they are not processing my refund as well.
Order ID: [protected]

Nov 4, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Question
@SamsungMobile Model No - M31s
Complaint No - [protected] & [protected]
Bill No - [protected]
No one is looking after my complaint.Custoker caer is giving me 50discoumt as a as doing mercy onme .When the entire issue came from Software end while updating where is my fault that i am bearing so much pain and following the case from 1 week no body is helping me as i am rely getting frustrated .Requet you to plz
look into the matter
Lav Shukla
[protected]

Oct 30, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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28/09/2022
i dont know what happened suddenly in the morning after update it showing green vertical line on the left side of screen
its really pathetic experience

Oct 30, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: charthawal

I had got a samsung smartphone mi finance and every month i had to pay the payment of 1356 on the 5th of this month money was deducted from my account and then after auto debit it was canceled no refund and No answer even after calling several times no response
please listen to me
NMAE JENUL AABIDEEN

[protected]@GMAIL.COM
TRANSECTION DATE .5/9/2022

Oct 6, 2022

Complaint marked as Resolved

I had got a samsung smartphone mi finance and every month i had to pay the payment of 1356 on the 5th of this month money was deducted from my account and then after auto debit it was canceled no refund and No answer even after calling several times no response please listen to me NMAE JENUL AABIDEEN [email protected] TRANSECTION DATE .5/9/2022

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Oct 06, 2022

Updated by Zainuk I had got a samsung smartphone mi finance and every month i had to pay the payment of 1356 on the 5th of this month money was deducted from my account and then after auto debit it was canceled no refund and No answer even after calling several times no response
please listen to me

NMAE JENUL AABIDEEN

[protected]@GMAIL.COM

TRANSECTION DATE
5/09/2022
[protected]

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Due to some personal reason i cancelled my S22+ order on 26th of September but I haven't got any updates of refund.

I got message saying that I have to return the product but I cancelled the order before the product was not even delivered to me. How am I supposed to return the product.

Samsung India please help me resolve this issue as early as possible. I will be very great full to you.

order no. [protected]

Samsung India customer support has been notified about the posted complaint.

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I bought a brand new s20fe 5g on 9 September yesterday suddenly it's screen turn black, phone is vibrating and touch is working but screen is dead and care is not helping me in this by saying it is out of warranty because of physical damage

Oct 31, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: India

I have placed the order for samsung galaxy f23 mobile and charger and had to cancel the order as the offer offer mentioned in website wasn't applied to me and found it after making the payment . I cancelled the order immediately within 1 hour and sent email to samsung customer care.

cancellation date:[protected]

Now Its been more than 30 days since I have cancelled my order and I haven't received it yet.

I have called customer care and mailed many times and I am getting the same response every time to wait for 24 hours to get the refund every time i call them.

when i am asking to provide them the bank transaction id for the refund they are not able to give it.

order id: [protected]

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Respected Sir,
My prepaid Order ID-[protected] was cancelled by me due to unavoidable circumstances and the same is Return To Origin in transit. But customer care is telling me that order was not cancelled and it is in transit to me. They are not educated enough and don't know what is the meaning of In transit to customer and In transit to Origin.
The Fraud courier company (Delhivery)is delayed to return the product to seller and they are given estimated delivery time each day.
Why should I wait for Refund because of Courier problem? I cancelled the product and the item is is returning to seller so I request you to refund the amount immediately.

Sep 28, 2022

Complaint marked as Resolved

Initiate The Refund

Samsung India customer support has been notified about the posted complaint.

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S

sumanth1987

Sep 30, 2022

the same happen to me also, from past 2 months i am waiting for my refund, up to now i didn't get my money back. daily contacting customer care they are not rectifying problem.

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I bought a Samsung A52s mobile a month before, but it had a lot of problems, such as not charging properly, hanging when I opened the camera, and automatically turning on the loudspeaker. I asked for a refund, but they refused and told me to go to a service center, but the service center told me to restart the phone, so that was of no help to me, so I finally decided to exchange my phone within 40 days! Despite the fact that the IMEI is no longer valid! Therefore, I am unable to exchange! I filed a case on some Online portals on the 22nd Sep, almost 5 Days gone, i got around 5 Calls from customer care, but i dint get proper support! all are called and ask some basic things and then inform me like you will get the next call, and all are asking me to go to the service center again and again! why do I need to go to the service center again for the brand new mobile? is this is how the product they deliver? Seems Samsung try to cheat me on this, i can't handle this, it's too much pressure for me! Hope by this I can get some solution

Oct 31, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 27, 2022

Updated by Gopi Stan Mobile and support are the worst I've ever seen. India's No.1 scammer, I think! Good work, Keep it up, especially this (Dhanapandiammalsangaiah S) person is awesome in support!, she does not know any other words apart from submit the mobile to the service center and also she does not have any clarity in what she says, and when the conversation was going she cut the call because she could not answer my questions

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Koparkhairne Navi mumbai 400709

I am using S20+ for past couple of months suddenly after the July 2022 update green lines started showing on my phone screen i went to the service center and they were busy asking several questions about the phone they were aware that this issue has been created by an update rolled out by samsung its disappointing they said my back cover isnt in a proper condition the phone has been used for a while and will have ware and tear but they are clearly ignoring their responsibility of taking the owner ship of their mistake and putting the blame on me i have been a loyal customer of samsung i own their fridge, tv, owen, 2 phones its really heart breaking when you trust a brand and this is what you get in exchange the Green line issue hasnt been created by me it was due to the faulty update by samsung.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 29, 2022

Updated by girish1612 Mobile number = [protected] & email address is [protected]@GMAIL.COM

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Address: ny/26,jhunjhun mahal road ,new yarpur ,gardanibagh,patna ,bihar-800001

Website: www.consumercomplaints.in

Dear team, my Samsung split inverter ac is not working since last 1 month.i already complain 2 times to the Coustomer care but But 2 different people came from different service center and both told different issue.And both took service charges from me and did not resolve the issue as my compressor is still under warranty.I do not understand that this is a product of a company and how can 2 people tell different issues. From above, they also told the charge 14000.please see this thing and get it resolvedASAP.
I will wait for your kind response.

Oct 30, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I Ordered a product from Samsung shop on 18th September which was expected to be delivered on 23rd Sept. So, on 21st when I tracked, I found out the product wasn't shipped yet, I there itself contacted customer care they told me we're raising a ticket on this concern and the respected team will get in contact within 48hrs through mail. From here, I kept talking to them every day twice on this concern but every time they only say- the concerned team will get in contact, wait for 24hrs/48hrs.
Today is 24th I talked today also, they said- wait for another 24hrs. I'm Seriously not seeing any hopes, still the tracking says only confirmed.

order id -[protected]

Oct 27, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I've had my Samsung Galaxy M31s for 24 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 26, 2022

Updated by Natansh_20 [protected]@gmail.com

Sep 29, 2022

Updated by Natansh_20 It's been 3 days and I still haven't got a follow up mail from Samsung

Oct 04, 2022

Updated by Natansh_20 It's been 8 days and I haven't heard anything from y'all.
Do you even take your customers seriously?

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Address: Kukshi

I financed my phone from store and they charged me extra charges of file charges, insurance charges, and many more.
They took more than 2000 extra from me.
Please help me.
Rohit Norke
[protected]
[protected]@gmail.com

Oct 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 23, 2022

Updated by Rohit8878 I want my money back

Verified Support

Sep 27, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Address: Pune, Maharashtra

This is regarding s20 plus samsung. The device is getting green lines and the issue is on all phone due to the update samsung has given on the phones.
The response on mail and other sources is not satisfied. Let me be clear…….its your fault samsung…..accept it and fix it……

Samsung India customer support has been notified about the posted complaint.

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I had recently purchased a TV from Samsung. The TV was faulty within the first week. The service engineer doesn't respond properly.

Oct 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: India

I recently ordered a Samsung galaxy A73 5g from samsung's official website. Now after receiving it (received it on 17th September) when I tried out it's camera and speakers, I found them to be not good at all. I previously have used Samsung M31s which costs less than half the price of A73 but still have got far better camera.

Now I have requested Samsung India to accept the return of the device and refund my amount but they are saying they have delivered the correct product. Yes you have delivered the correct phone i.e. A73 but the specifications are not justified.

I had a bad experience from last month via Samsung website whilst purchasing ZFold3 5g but I still went for buying a Samsung phone and now I highly regret this. I was even thinking to buy a Samsung S8+ tablet. But now it seems like I have successfully wasted my almost 40k rupees in buying A73.

I highly request whosoever is concerned to check my Device and initiate the return and refund process. Please stop using customers. No one gets money for free.

If I am buying a phone worth 40k please give me satisfactory services rather than same repetitive services.

P.S. I wanted to attach photographs taken from A73 vs M31s (file format is .heiv for M31s). You can clearly see the difference when you try to zoom in. But they are too big to upload here (13-14 mb)

ISSUE : BAD CAMERA AND SOUND QUALITY

RESOLUTION I WANT : REFUND

DATE OF RECEIVING PRODUCT DELIVERY: 17TH SEPTEMBER

Samsung please please resolve this issue.

Samsung India customer support has been notified about the posted complaint.

Sep 22, 2022

Updated by AnshulPareek Invoice Number: Z9NJI0063136
Order No.: [protected]
Customer Code:4775385
Shipped To: Anshul Pareek

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Oct 22, 2022

Updated by AnshulPareek To all those who are reading this, I would like to tell that Please Please only buy Samsung product if you don't have any other options in your budget otherwise the kind of CUSTOMER service you will get is terrible.
Regarding my complaints made here I have received call from Samsung team on 30th September and they said that someone from the sales team will CONTACT me the next day but I did not receive any calls for almost 15 days. Then I received a call and he assured me to HELP me out but after 2 days he called back and said this is against our policy we can't HELP you out with it.
Now you tell if there is an issue with the product that they delivered to me and the service centre guys are not ready to evaluate the device, who is responsible? the CUSTOMER? or the company?
We all know how service centre guys treat CUSTOMERs they only agrees to an issue when it's really big otherwise they just neglect it.
The kind of service Samsung is giving is equivalent to ###, I have had bad experiences with other brands as well but they make sure to resolve the issue.
I request Samsung to provide me resolution instead of closing my case. The Guy from senior execution desk just hang up on me stating that they can't HELP me out with this. How does it even justify? Samsung I want a full refund for this phone.
AND THE TRUTH IS A73 ADVERTISEMENT IS FAKE, FAKE SPECS GIVEN, CAMERA QUALITY IS NOWHERE CLOSE TO WHAT IS SHOWN ON WEBSITE. YOU CAN GET FAR BETTER CAMERA QUALITY THAN A73, AND EQUIVALENT DISPLAY IN M31S TOO WHICH COSTS JUST 18-19K.

SAMSUNG PLEASE MAKE SURE TO KEEP THIS ISSUE OPEN AND RESOLVE IT ASAP.

Nov 05, 2022

Updated by AnshulPareek Samsung india is not responding anyhow to the case, you guys can't just fool users.
A 108mp camera definitely needs to be better than a 64mp that comes with m31s.
I want a full refund for this phone that you have delivered to my place and I'd like to order something else from samsung store
Thank you, i hope you'll make it happen

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Address: Old 14 New 27 Vaidhyanathan street sowcarpet chennai

Samsung Team
Chennai India

Ref Samsung Invoice No 33S[protected] on[protected]

Sub Purchase Warranty issue raised on 1-9-2022

Samsung Washing Machine 7kg
Model WA70BG4441BGTL
Serial 05A05PBT800812K

We are not happy with Samsung

Mr SHAJIN this is my 8th mail you for same issue,

We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
What you did
Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

So Warranty covers until 2022 to 2025 as per purchase
So we paid to Samsung service center extended warranty 3 years Rs 3510
Paid warranty 2025 to 2028
But we received Extended warranty only 2027 on 1-9-2022

We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

So kindly send documents for same 6 years until 2028

Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

Click attached below for your reference

Regards
Vidhya Hemanth
[protected]@gmail.com
[protected]
[protected]
Chennai India

Oct 27, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?
Arihinjay Patil,
[protected],
[protected]@gmail.com

Samsung India customer support has been notified about the posted complaint.

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Recent comments

Dear Sir,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team with reference number: 3101252561.

We assure you ...

Samsung service

7 hours 41 minutes ago

Dear sir,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

B...

Samsung service

8 hours 40 minutes ago

Dear Sir,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team memb...

Samsung service

8 hours 54 minutes ago