Samsung India Complaints & Reviews

I own a samsung s20 plus, while using it, out of nowhere green line appear on screen, I tried troubleshooting, nothing worked. So I started searching about this issue over internet and found thousands of customers having similar issue with this particular model. Samsung India should take responsibility of defect everyone is facing right now.

I have purchased samsung a22 5g phone and on the same day i have raised a complaint about camera defective and shown them the proof by taking so many pics but they are not admitting the mistakes in service centre although they said that you come here everytime we are not going to change it.. and at last this is my last hope to complain here

First Name : Akshai
Last Name :G Pillai
Email Id :[protected]@gmail.com
Contact Number :[protected], [protected]
Request type :New Product Installation, Service engineer visit request, Technical advice require, etc
Product Model Number : RR21T2H2WCU/HL-03
Product Serial number :04B04PARA02993J
Address : Nikunjam Payyanamon Po Konni Pathanamthitta Kerala Pin : 689692

Hello Samsung,

Myself Akshai G Pillai, I have bought one of your refrigerator on December 2021 and now being regretted for purchasing the same from a reputed Brand Like You, From the Day 1 onwards the purchase i am running behind complaints of the product i have purchased.There were multiple complaints being raised from February 2022 on this product and for any of the complaints no proper solutions were provided none of the complaints were resolved.The last complaint being was raised on July 2022 because the refrigerator i am using is having rain inside, When the same complaint was raised earlier they changed the lower freezer door along with freezer door, but after the same replacement the water was forming inside and it was dripping inside the items being kept and completely the system has compromised its purpose Now we cant keep anything inside the refrigerator to keep it fresh if we keep something, the system meant for preserving it is completely spoiling it.i believe its completely better for the company to beg on roads rather than cheating customers by providing such products with manufacturing defects.
When the complaint was raised for last time Your service team i repeat your service team has said that sir please send a video of the issue persisting again and i have send the video to them and they said sir mostly a replacement wil be coming and please hold on for a week now its been more than 10-12 days and no information about anything was given to me, the same service request has been closed by your beloved service team.Everytime i call your customer care they say some senior wil give call back and he class on his terms and conditions and most times i wil be at work and not able to pick the call.if your customer care cant handle customers and solve the defects of your bloody product its better for you to shut short on ur refrigerators.Not only my product many people who have purchased the same has the same problem.

I am hereby attatching the proofs of calls, messages, voice messages of your service team saying abt replacement, etc for your reference and if you hold some kind of commitment towards the customer please look into it and do what is necessary for the customer.or else i wil try my level best to bring this issue infront of consumer court stating such a brand cheating their customers by providing a refrigerator which rains inside.Its better to stop this business i[censored] dnt knw how to solve the issue rather than cheating people with rainy refrigerator.

If you are planning to arrange any call back please make the call backs after connfirming time with me in mail because i am working in such shift which changes all of a sudden.so confirm the call timings and please tell your irresponsible executives to call on the prescribed timings .i dnt have time to make essay mails stating all your irresponsibility towards customers.

Today that is august 11 2022 they have added some beeding on the door now we are facing issue that the system is not at all cooling + its not closing properly + there is full water droplets dripping from inside.

Please look into issue as soon as possible and revert back with any feasible solution to the customer.
Please dont send a technicaly sounded technician is alloted blah blah and all and i am fed up with this.they never gonna solve the issue and they themselves said its mostly gonna get a replacement so please dont send samsung engineers to solve the issue where they themselves are not able to find out what actually the issue really is .

Call back Number : [protected], [protected]
Mail id : [protected]@gmail.com

I bought a galaxy a50s, but after some day uses it restart automatically, in 2 3 months, i get to a service center and they told me to change the motherboard of cost 11k. this is not fair @samsung, it is like a cheating with customer, commpany should take action on this and replace all of motherboard of customer who have problem without any cost .

Complaint no. [protected] dtd 12/12/2021. Attended by Peddina Malleswera Rao on 13/12/2021. But the problem was not resolved even though he has collected RS3, 500/-for service. He has not shared with me any receipt saying will get it online. Later on somebody telephoned for a follow up and came to know that the problem could not be solved But there is no one turned up. The problem of water accumulation is still there and now a new complaint was raised by me ie., [protected] dtd 10/08/2022. The Technician wanted to replace a part which is costing Rs3500/- without even checking the equipment. Please do needful so that the fridge is usable.

My device i.e. Galaxy M31s is auto restarting on its own since last 2 days

Purchased a Samsung phone(Galaxy F41) in oct. 2020.
Since last 4-5 months, immediately after the warranty period was over, I started facing issues of getting "switched off" on it's own "now and then".

Initially I thought that there might be some power issue because of which it is getting switched off on its own now and then. But 2 days back, it stopped working all together and got "DEAD". Went to the mobile shop and came to know that the "IC" of the phone is faulty and will be replaced which will cost around 6500/- plus service charges plus GST. Also came to know that this problem is very common in most of the "F-series" Galaxy phones from Samsung.

What I want?
I want the replacement for the same and that too free of cost.

Really couldn't expect this from Samsung India

I bought a Premium phone from Samsung and within 5 months it's motherboard, and charging board is corrupted ( wifi stoped working after an update and services center informed it whole system is at fault seems like its a manufacturing defect)
If this is the quality of Samsung Premium Product then I don't know how your other products are.
I requested for a replacement which am told is not your policy, but I requested an exception...

I bought a Premium phone from Samsung and within 5 months it's mother board, and charging board is corrupted ( wifi stoped working after an update and services center informed it whole system is at fault seems like its a manufacturing defect)
If this is the quality of Samsung Premium Product then I don't know how your other products are.
I requested for a replacement which am told is not your policy, but I requested an exception as I see that you have sold me a defective product, Because if it's not a defective Product then this is much bigger problem as Samsung Rs 100k + product cant survive 5 months. So that means customer is bound to spend more money to repair it or let go of a product in 5 months.
Please I am requesting help because i dont know where to go now, I have lost all interest in this phone if it's not replaced then suggest me something that would give me some satisfaction towards the hard earn money i have given you. It might be nothing for you but it was my few months salary.
Please help, right now I feel cheated and robbed.

I purchased 2 mobile M31 and M31S from Amazon in the month of Oct 2020.
M31 had an issue on 3 Aug which got repaired after paying Rs 4600. M31S had a display issue on 8 Aug where the screen got completely black after displaying Samsung and the model name. Both issues come within 15 days after mobile updation

Today I visit the service center and they told to replace the motherboard at 8K cost.

There was 8-9 person having the same issue and the center told them to replace the motherboard.

You can check last week's data where you will get a similar complaint from the customer side

Phone not getting liquid damage / Cracks / Broken it is updation issue so request you please help to get it repaired without any charges.
Details mentioned below

Model: SM-M317FZBDINS
Service Request No [protected]
Service center Code: [protected] We Care E-1/3, Sector 7 Delhi 110085

I've had my Samsung Galaxy M31s for 23 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.

Hello Sir.

Hope you are doing good and thank you for taking out time to read this in your schedule,
I am Vishal Verma, use to be a loyal Samsung consumer from Galaxy Note 9 to current galaxy S22 Ultra I have bought them all and used happily.
But the recent experience with Samsung has left bitter experience to say the least.
I had ordered galaxy s22 ultra and galaxy watch from Samsung portal of which s22 ultra got delivered and the watch was not, it was supposed to be a birthday gift for my fiance and it did not reach her on birthday.
To add salt to the wound it''s been more than 17 days since I raised complaint and no has cared to give me a tentative timelines despite following up twice daily on Samsung support on WhatsApp and call.
It leaves me with utter disappointing experience how can Samsung treat it''s prime customer who buy it''s flagships product after spending their hard earned money.
I''m afraid if I will be able to trust Samsung again with my purchases for someone special.

Request if you could please kindly let me know when the watch will be delivered tentatively and no false assurance "Our team is working on it" (This is the response i have been getting daily, no has bothered to call and inform me anything)

Regards
Vishal Verma

I was purchase samsung a33 date on 20th may after some time breked my dispaly and i changed that but the samsung care center cheat with me i rec. My phone but his bettery is damaged i call the care center but he is said that this my issue
and after some day my display totaly not work samsung this is brand

The below ticket was raised on 3rd August and today is 11th still the the issue is not resolved.
On 5th August a engineer visited and told gas leakage issue and he will arrange and gas and come next day to repair it still there is no sign.
I called customer care executive and they informed me by Monday 8August engineer will cost still no sign.
We buy Samsung product as we heard after sales services are very good.
I have used multiple brand electronic items but no one has given such pathetic services as Samsung. I am disappointed with samsung.

Ticket number [protected]
Name- Amit Kumar
RMN - [protected]

Last month I purchased a Samsung Tab S7 FE and it had an offer of buying the keyboard board cover for 50% discounted price. I ordered the same by paying Rs 6200 approximately and upon receiving tue order, I found a basic Samsung notebook cover and no keyboard. Upon reaching out to Samsung chat support on this matter, absolute no support provided.

Hey

I had an issue in my Samsung M31s device (auto calling on emergency number) and I raised the service claim on 1st Aug 2022 as I had extended warranty under samsung care+.

During conversation with customer care, My device was supposed to be returned to me within two working days after the pick up date (i.e. 2nd August) but i have still not received my device. I have called several times to customer care but there is no proper resolution from the team. I have also escalated to their CEO team as well as Service Head but issue is still not resolved.

I am facing very much difficulty as I do not have another spare smartphone and Samsung Service centre is not able to return my device even after a week's time.

Appeared lines on Screen

Dear sir,
i purchased a mobile phone through samsung online store vide order no-[protected]. the order was delayed and not dispatched, i chatted with customer care center and cancelled my order. after cancellation of my order 15days lapsed my money is not refunded.

I have purchased a samsung mobile and given 4 times for repair in ktym service center.They have given after repair twice and not rectified at last they said they changed the display but still not working.Mobile is getting switched off often and I am not getting any proper service from the ktym service centre.In between the phone is working and they said they cannot take the phone for repair when it is working.I will never buy any samsung products in my life again .

Sir mane ek Samsung Galaxy f41 Black colour ka oder kiya tha Jo mujhe 2 August 2022 ko Blue Colour ka mila or damage mila hai or Screen bhi fuli hui hai mane Amazon Customer walo se call kiya to Unhone meri Return laga di or mere pass Return laga dege ke bad mere pass 2 din Company ki or se msg Aaya hai ki Aaj Aapka Oder Delivery lene aayega fir Aaj 6 din se mere pass Delivery boy pickup lene nhi aa rha hai or Jo msg aata hai Unke delivery boy ke number hai us pr mane call kiya tab Delivery boy ne mere ko kaha ki Tumhe jaha sikayat karni hai kro me ye oder Return le kr nhi jauga mere pass ye Msg aate hai jo aap check kr skte hai Your AMAZON package with AWB [protected] will be picked today by agent [protected] - Delhivery mene 4 se 5 bar Return lagwai hai