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I bought a Samsung M31S mobile on 04.10.2020 for the price of 19500 rupees. It is working fine and I enjoyed using it. Recently mobile OS is updated as SAMSUNG sent notification to do. After that my mobile frequently restarting itself. On 21.01.2022 at around 8PM, while I was watching a movie on my mobile suddenly it got switched off and I had switched it on again. It restarted but it got stuck at Samsung boot logo and not moved on again. I thought it's because of that software update. I took it to Samsung Service Centre. The engineer checked the mobile and said it's a motherboard problem and costs 8000 rupees for replacement. I was shocked to hear that. I requested him to double check it because there's no damage to the mobile, no water damage and all the parts are absolutely working fine. All of a sudden the motherboard became faulty. I came to know from them that M31S, M31, M30, series mobiles have these issues coming. I mailed to samsung head office but they said As the warranty is only for 1 year and in my case it's 1year 3months. They said they won't replace the board at free of cost. I started researched on it. Shockingly, thousands of customers faced this issue for M series mobiles with that OS update. SAMSUNG sent OS update which has a bug in it after completion of their warranty period. This OS might have crashed the motherboard and they started collecting 8000 rupees from each customer to replace the mother board. What a strategy by Samsung to get the business.
It's really shocking and very disappointing to know that the motherboard does not even last for 2 years on which a common customer can expect from the mobile manufacturer that the mobile will last for a minimum 2 years. Usually, display, battery or heating may cause problems for the mobile if it is more than 2 to 3 years old but motherboard will never be an issue. In my case, all the internal components are working fine and after the OS update this issue has arised. It's something Samsung has to take responsibility for. I request the samsung to replace the motherboard at free of cost. The reference number they gave me from head office is [protected]. Was this information helpful? | 
