Samsung — Samsung M31s Motherboard issue after software update

Hi,

I am using Samsung M31s from last 2.8 years, recently i updated device with software patch update..after that i started facing restart issue.

Mobile is getting restarted automatically, some times it gets hung and then restarts...this is happening from last week.

From last 3 days, its not even starting...it stuck at Samsung Logo, i visited Samsung service center in Bengaluru(opera house), they said its mother board issue.

But i never used other chargers, never charged more than 90%, never dropped my mobile, never felt into water...then how come i got motherboard issue within 3 years.

Either samsung using low quality hardware or its because of faulty software update.

After research i found that many are facing the same issue after updating their mobile (only mobiles having EXSYNOS 9611 processor)

I request you to please replace my motherboard free of cost, as i cant afford to buy a mobile worth 18K to 20K which doesn't even give 3 years of life, where chinese brands are providing 4+ years life.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Aug 08, 2023
Updated by [email protected]
Please find the contact details below

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Email : [protected]@gmail.com
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