Samsung — Samsung m31s motherboard issue due to company fault

Address:

BTM Layout Banaglore

I purchased Samsung M31s in September 2020. I'm being victim of Samsung m31s phone which worked for exact 1.3yrs just till the warranty expires and handset hung with Samsung logo and now completely turned off and not turning on at all. I have visited Samsung service center located at jayanagar 9th block bangalore, as soon as i handed over my handset they said all Samsung M series and few A series has same issue and also diagnosed & said it is motherboard issue and need to be replaced which ll cost min 9k.

When Samsung knows that there is hardware issue with Samsung M series and A series mobile phones, what corrective action is being taken care by Samsung to its Customers.

Hence I request you to replace the handset and also to get all such series phones to be recalled from market and give replacement to all customers as it is issue from that motherboard from Samsung.