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Hello all,
I purchased a Samsung Galaxy M31s phone in August 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), It switched off automatically with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (AUTHORISED SERVICE CENTER Shree Krishna Services, Address : 87/1, G. T. Road West, Hooghly, 712203) and they told me that the motherboard needs to be replaced for a cost of 9K INR.
There are over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones).
The person in the service center said the update caused the motherboard to fail, but i took full precaution of keeping the phone on charge during the whole time o[censored]pdate. I cannot get it fixed because of financial issue.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount.
BEING A STUDENT(WITH NO EARNING) AND BELONGING TO MIDDLE CLASS FAMILY WITH NOT SO GOOD FINANCIAL CONDITION IT IS NOT POSSIBLE FOR ME AND MY FAMILY TO GET IT REPLACED.
I REQUEST SAMSUNG O PLEASE LOOK INTO THIS MATTER. Was this information helpful? | 
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