Samsung — SAMSUNG M31S / MSERIES users are all facing motherboard issues

Address:

12-2-24,Palaniyappa street,Palanichettipati,Theni

Hi,

I purchased a Samsung Galaxy M31s phone about 1.5 years back, on 29th Oct 2020 (I've attached the invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center nearby my town and they told me that the motherboard needs to be replaced. There were over, more than, 10 people with the exact same complaint in the service center regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail, and of course it was never mentioned by Samsung that "Hey, this update might make your phone completely unusable, so update at your own risk!" and now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users? Thousands of M30s / M-series users are facing the same issue, and there's not a single word from Samsung don't know why ? After that I proceed complaint of acknowledged and i get call from samsung customer care but there is no response from there side, this is not a way to handle your customer @samsung So Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case.