Samsung — Samsung M31s Restarting and Freezing automatically

14 month old Samsung M31s smartphone stopped working suddenly giving constant screen freezes and restarts. Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months o[censored]se. This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced. It may cost around Rs7000. This is the manufacturing defect which we can't bear.
you should take action on this.

this problem is a manufacturing defect and you have to give free service for this problem. Most of the person are not complaining this problem because they don't know how to write a complain and they are paying the expenditure of the motherboard. they have no option.

please give us a quick resolution.
i have attached video with this and it can be clearly seen how the phone is freezing and restarting.

I am going to post this video everywhere if i don't get the resolution. I this you should go on youtube to see how your company is loosing it's reputation in the market. You have to pay for this issue either directly or indirectly( Karma)