Samsung India Complaints & Reviews

Fw: Regarding my poco m2 pro Complaint issue and cosider the last year Complaint which is attached

me
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Flipkart
1 Dec at 9:43 pm

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Dear sir

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]


Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]

I had ordered samsung galaxy s7 fe on 6th november, it was supposed to be delivered on 10th. but i did not receive order till now. when i asked blue dart people why taking so long, they said they misplaced it in warehouse . but they had updated in their website of adress issue. so i asked samsung executives to cancel the order and initiate the refund process . from last one week m getting only one statement that your matter has been escaleted . order id is - [protected]

I had given my phone to Balotra service center to get the display replaced. After one day the phone turned off. When the service center was given the second time to check the phone, it was told that the motherboard of the phone was damaged. The motherboard of the phone got damaged due to replacement of the display. Have the display removed at a service center later
pavan kumar
[protected]
samsung galaxy M31 (6GB RAM) (SM-M315FZBGINS)
SERIAL or IMEI: RZ8N71YRGYN
IMEI: [protected]

I had given my phone to Balotra barmer rajasthan service center to get the display replaced. After one day the phone turned off. When the service center was given the second time to check the phone, it was told that the motherboard of the phone was damaged. The motherboard of the phone got damaged due to replacement of the display. Have the display removed at a service center later

pavan kumar
[protected]

My M31s phones purchased on 15/11/2020 keeps restarting during normal use of the phone from 25/11/2021. Sometimes it is stuck on the boot window for hours and will only boot if I keep it in refrigerator for a few hours. I went to the service center where I was suggested a replacement of mother board for my phone. they said it will cost me around 8k which is a too much amount which I will have to pay even if its not my mistake. The only way I can keep the phone from not restarting is by using the limit apps and home screen feature in battery saver mode which makes the phone nearly useless. Brief research on the internet reveled that this has been the problem with a bulk of Exynos 9611 phones and there has been no solution or solid statement from Samsung.

Sir

I requested for repairing services of my washing machine to the customer service cell

As per my request two technicians Mr Zayed Khan and Mohseen Khan visited my house at Nokoo homes

After looking into my washing machine they informed me that the panel board and sensor has to be changed

I said OK

They charged for the panel board Rs 4990 and for the sensor they charged me 1900

When I made inquiry in the internet the Panel board costs Rs 2700(max) and the sensor costs 599(max)

The total cost as per the internet inquiry it is Rs 3299.(max)

But I have paid them Rs 7000

I have been charged Rs 3701 extra.

Also the money was paid to the technician account through Paytm. It was not paid to Samsung service center.

I feel something is fishy.

I request you to hold an internal inquiry and return me back Rs 3701 which was charged to me excess

Also I paid Rs 750 for 6 cleaner packs and Rs 500 for service charges and Rs 250 as visiting charges. Totally I paid Rs 8500 to the technician account via paytm.

Please resolve the issue as early as possible

My phone number is [protected].

Yours faithfully

M Syed Kunmir
Ex DGM Bank of baroda

After 8 pm daily my mobile stop working even though light is on. I completely cannot dial or answer messages or get any response it is completely dead. This problem happened after upgrading to android 12.I tried to email technical support HQ in SEAOL KOREA, but the only site i found is USA or India so after many wasted hours i thought of contact you for advice. Please advise what to do. Thank you for assistance. My email is [protected]@hotmail.com and my phone is +[protected].

I placed an order for Samsung Galaxy S20 FE phone after paying Rs 39999 with an instant exchange for my current phone for 2450.

Current phone is 3 year old Samsung Galaxy On Max with ZERO screen damage. The phone is in complete working condition and it passed their exchange validation app "cashify diagnose". The only issue that the phone has are minute white spots on the blue metallic back panel.

According to Samsung's exchange policy (https://www.samsung.com/in/offer/exchange-info/), "Damages may include liquid damage or broken screen glass, cracks, lines or spots on screen, screen coming out of phone body, fake or screen repaired from unauthorized service centre."

As per this, my phone should have qualified for exchange. However the delivery person rejected the exchange and cancelled the order. They refused to give the new phone even when we were ready to pay the exchange amount.

Upon trying to contact Samsung Customer Care over phone, they were not cooperating and did not register my complaint even after calling multiple times. My call was transferred between 4 departments and no clear explanation, and also the call was deliberately disconnected.

For the given exchange amount, a completely working phone with minor spots on the back panel should not be rejected. I have attached photo of my phone.

I have been contacting Samsung helpline number for procuring a new remote control for the damaged one. I am having 41 inches smart TV.But the Remote is damaged. I have been contacting for the past 10 days of various helpline numbers but no use.

Hey I bought a Samsung m30s at the time it's launch from Amazon it works fine one year after that it got auto shutdown and and starting up I went to samsung service center near me they just seeing the phone said it's a mother board problem have to replace it which costs around 8k what is this is this the way a international brand build a phone that works for a year I heard many of then facing with same issue I need an immediate resolution I don't want to pay its my first phone that I had bought instead of buying a Chinese product I bought this but now after one year this type of issue.
Please take an action lot o[censored]sers who bought M series and A series are facing this issue

Samsung Galaxy Watch Active 2 claims to be water resistant with durability certification of 5ATM + IP68 / MIL-STD-810G. But this very feature failed & the Samsung technician on 28th Nov, 2021 claims that the watch which I bought from Amazon on October 16th 2020 last year touch sensitivity stopped working due to water damage. The watch model name is SM-R820NZKIINU, serial no. RZAN800574K. I've not visited any water body / pool from the time...

My M31s phones purchased on 03/09/2021 keeps restarting during normal use of the phone from 16/11/2021. Sometimes it is stuck on the boot window for hours and will only boot if I keep it in refrigerator for a few hours. I went to the service center where I was suggested a replacement of mother board for my phone. they said it will cost me around 8k which is an exorbitant amount which I will have to pay even if its not my mistake. The only way I can keep the phone from not restarting is by using the limit apps and home screen feature in battery saver mode which makes the phone nearly useless. Brief research on the internet reveled that this has been the problem with a bulk of Exynos 9611 phones and there has been no solution or solid statement from Samsung.

Hi sir
మా ఇంట్టో చార్జింగ్ పేట్టీన దోంగీలీంచుకు పోయారు
IMEI no:[protected], Samsung j600GF, (on6), మిము ఉంట్టున్నా గ్రామం:ఆరీకరే�...⇄ మండలం:బీక్కవో�...⇄ తూర్పు గోదావరి జిల్లాలో ap,

I had purchased samsung galaxy s20 and using it for year. Just 1 day after my warranty expiry the display started malfunctioning with white and greenish lines and unable to see anything in it. I checked online for a solution and I came to know all the s20, s20+ or ultra series has this display white screen issue. You can check it as well. My phone is completely accident free. The display went wrong due to product failure. A phone shouldn't be like this from such company just 1 night after warranty.
if samsung denied they didn't receive display fault complaints across the world see links below
link 1 :https://www.youtube.com/watch?v=SdAlJF_-w4Q
link 2: https://www.youtube.com/watch?v=j76r_SpEwp0
link 3: https://www.youtube.com/watch?v=uO6Cs-QEgqc

I had purchased samsung galaxy s20 and using it for year. Just 1 day after my warranty expiry the display started malfunctioning with white and greenish lines and unable to see anything in it. I checked online for a solution and I came to know all the s20, s20+ or ultra series has this display white screen issue. You can check it as well. My phone is completely accident free. The display went wrong due to product failure. A phone shouldn't be like this from such company just 1 night after warranty.

Hi,

I had placed a. Order of samsung s21 plus with the order number [protected]on 24 Nov 2021.

I have not received the refund yet.

I have launched complaint against this but of no use.

The complaint is I have raised has the number 33473307 but still no use

What do I need to do to get my money back.

Thanks
Dhruv

Purple spots in new mobile phone

I had purchased Samsung M21 phone oct 2020. From Nov 22nd 2021 I had started to face issues on mobile. It automatically
restarts on its own several times continously per day. Kindly take action against this issue.
Had contacted the Samsung help center nearby they told issue in motherboard and it will cost Rs 5500. Just after 1 year usage of phone i am getting this complaint which is not acceptable. Look into this issue and expecting a replacement of the phone.

As per customer care technician need to visit by 4 pm today, but no one visited to fix this issue.

I have waited more than 10 days to fix the AC issue, but still now not resolved.

Registered Number- [protected]

14 month old Samsung M31S smartphone stopped working suddenly giving constant screen freezes and restarts. Tried factory reset and issue is persisting. took to samsung customer service and they are saying CPU complaint happening to a lot of same model phones recently. This is clearly a manufacturing defect and needs to be rectified by Samsung rather than charging customer 7500 Rs to replace the Motherboard.