Samsung India Complaints & Reviews

Hi,

I had placed a. Order of samsung s21 plus with the order number [protected]on 24 Nov 2021.

I have not received the refund yet.

I have launched complaint against this but of no use.

The complaint is I have raised has the number 33473307 but still no use

What do I need to do to get my money back.

Thanks
Dhruv

Purple spots in new mobile phone

I had purchased Samsung M21 phone oct 2020. From Nov 22nd 2021 I had started to face issues on mobile. It automatically
restarts on its own several times continously per day. Kindly take action against this issue.
Had contacted the Samsung help center nearby they told issue in motherboard and it will cost Rs 5500. Just after 1 year usage of phone i am getting this complaint which is not acceptable. Look into this issue and expecting a replacement of the phone.

As per customer care technician need to visit by 4 pm today, but no one visited to fix this issue.

I have waited more than 10 days to fix the AC issue, but still now not resolved.

Registered Number- [protected]

14 month old Samsung M31S smartphone stopped working suddenly giving constant screen freezes and restarts. Tried factory reset and issue is persisting. took to samsung customer service and they are saying CPU complaint happening to a lot of same model phones recently. This is clearly a manufacturing defect and needs to be rectified by Samsung rather than charging customer 7500 Rs to replace the Motherboard.

I ordered the product with order no [protected] on November 2nd. the order was placed with confirmation and the delivery was supposed to be on 23rd November 2021. Firstly they delayed the product and on 26th November that the order has been canceled. However, The payment is debited but we didn't received the product.

The complaint is if the product is out of stock then why did the order was placed in the first place and secondly why did they cancelled. ? is the policy says if the product is out of stock then the order will be cancelled.

Hello sir. As my mobile[samsung galaxy m12] screen display is broken [16/11/2021] tuesday by my mistake . So I gave mobile to your samsung service center, thiruvarur & also I gave Upfront payment of 2000 Rs .They said that your mobile comes on [20/11/2021] saturday.BUT they didn't gave on that day Saturday. so i make a call to that service centre they said your mobile arrive at monday .then monday comes, Even though they didn't give the mobile .every time i call they said 'tomorrow sir' .Today [26/11/2021] itself they give our mobile sir. they switch of their mobile . please do something sir.. service center number [protected]

I had purchased a side by side Samsung refrigerator Rs 62000. In Dec 2017. Within in a year, gas leaked from refrigerator. Which was repaired by company free of cost. After one year, compressor stop working. As 10 year warranty, company changed at labour charges and gas charges paid by me. Then the fridge was not working well. This refrigerator was repaired in 2020 .and in 2021 company declared it dead (Non repairable). This refrigerator was manufacturing defective. Now, I request company to replace.

Sir/Madam
I have purchased a new mobile phone i.e. Samsung A32-Smart phone-6GB-128GB-Awesome Black, on the date 24/08/2021 with 1 Year Warranty Assurance from "New Siddhivinayak Mobile at shop no. 09, Vivekananda Arcade, near Dhanvantari Hospital, Badlapur (E)-421503" for INR 20500 (inc. GST).
As in the month of September 2021 the mobile had some issues with its display so i complained the "Samsung Gallery, S K Technology, Ambernath (E)-421506" they repaired the mobile & returned it to me but again on 24-Nov-20221 the mobile started giving issues like Switching on & off automatically so i visited the Samsung gallery again on 25-Nov-2021, they updated the software of the mobile but as the issues didn't get solved they are telling me to replace the mother board of the mobile.
So as I am facing such issues in the warranty period of the mobile & can't find any permanent solution over it I want a replacement of my mobile from the company "Samsung India"

Initially the reboot started with one or two times after I purchased the phone and gradually it has now reached in a stage where the reboot is in a continuous loop, phone gets heated, it cannot be stopped till the battery is exhausted.

I reached out service center and they said the issue lies with the motherboard, this might have caused due to some power fluctuation and asked to get the motherboard replaced which costs around 7000K.

When I asked if they can assure that replacing a new motherboard will fix the issue they said they can't assure or guarantee that it will solve the issue.

I do not believe the explanation that has been shared by the service center. If as they said that motherboard failure is the cause then they should have affirmed that replacing motherboard will fix the issue.

I would really appreciate If Samsung can take this up, because I have seen many consumers raising this complaint. I am not sure if it's just about the geo-location that Samsung is not considering these many complaints.

Would be really happy if they can roll a patch that can fix this
reboot issue or provide a genuine solution.

Re:”Redressal of Grievance for Karan Taneja-Job Sheet Number -[protected]/Model Number: SM-G781BZBGINS/IMEI No: [protected]”

Dear Sir,
It is with sheer disgust at your people in Samsung Delhi, that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last Mobile Phone on the 7th of Nov 2021 from www.samsung.com, your dis-serving & nonchalant dealer in Delhi.
My Complaint:-WIFI Speed drop down massively from 200mbps to 20mbps After using phone for 10-15mins —As is the norm I registered my complaint on the 15th Of NOV 2021(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered blatant lies from your Samsung staff in Delhi. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)Day -1 i.e-15th of NOV 2021 lie No-01| I was told that there is no 200mbps internet at hand at service center (Which in point of fact was available) so we have scrutinize your phone at 20mbps speed and its working perfectly fine you can take your phone back.
ii)Day -2 i.e-16th NOV 2021 | Visited Service Centre Again And After Having Talk with Service Center Owner(Arun Tyagi) My Phone Got Connected at 200mbps Internet And within 10 mins showed issue to the owner which even he himself i.e- owner of service center (Arun Tyagi) Agreed that phone is faulty And Put off it for 1 more day.
iii)Day -3 i.e- 17th Of NOV 2021 Lie Number -2 | Received counterfeit call affirming that my phone has no issue and I can collect my phone from service center.
After that I decided To talk with engineer and got to know that I received a fake call from service center as they don't even know that my complaint is still under process.

Visited service center 17 Nov 2021- And was told to wait for 3-4 days as they forwarded the Log Files to Samsung and only after 3-4 days they will issue my DOA certificate.

iv)Even after waiting for 4 more days i.e till 21st-NOV-2021 I was told to wait 1 more day as they got no response from Samsung.
Then I decided to wait 1 more day and then called the service center on 22nd of NOV 2021 and they told me to wait 1 more day.
After that I decided to have a chat with higher management and after talking with Ravi Ghodiyal (Reference id- [protected]) who is right now handling my case I got to know that he wont make me wait anymore he will do the needful today onwards i.e 23rd of NOV 2021 So I waited for his confirmation call whole day and even next day i.e 24th NOV 2021 but received no call/confirmation from his end too.
It is then that I realized that Ravi was both buying & killing time since he did not want to 'replace a defective product’ I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (24th Nov 2021) After receiving no Call from service center or Samsung head office (Ravi) I called Samsung customer care and got to know that Ravi will call me on 25th Nov 2021 Between 10am-11am that time I had no meetings so I agreed for that time. But today they called me at 9am instead of given time and mailed us that as we are not responding the call and they tried calling us even the secondary number they mentioned in the mail that they tried calling was not my number.
After watching the missed call and mail I called customer care again and got to know that I will receive the call in an hour after an hour received call from Ravi and he told me that he needs 4 MORE DAYS now and not giving me any Final date of resolution from 15th of Nov 2021 till today my phone is still at service center.
Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Ravi of Samsung.
Ravi has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Ravi personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my Mobile Phone replaced, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Karan Taneja
104 West Mukherjee Nagar,
2nd Floor,
Delhi 110009
New Delhi
#[protected]Re:”Redressal of Grievance for Karan Taneja-Job Sheet Number -[protected]/Model Number: SM-G781BZBGINS/IMEI No: [protected]”

Dear Sir,
It is with sheer disgust at your people in Samsung Delhi, that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last Mobile Phone on the 7th of Nov 2021 from www.samsung.com, your dis-serving & nonchalant dealer in Delhi.
My Complaint:-WIFI Speed drop down massively from 200mbps to 20mbps After using phone for 10-15mins —As is the norm I registered my complaint on the 15th Of NOV 2021(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered blatant lies from your Samsung staff in Delhi. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)Day -1 i.e-15th of NOV 2021 lie No-01| I was told that there is no 200mbps internet at hand at service center (Which in point of fact was available) so we have scrutinize your phone at 20mbps speed and its working perfectly fine you can take your phone back.
ii)Day -2 i.e-16th NOV 2021 | Visited Service Centre Again And After Having Talk with Service Center Owner(Arun Tyagi) My Phone Got Connected at 200mbps Internet And within 10 mins showed issue to the owner which even he himself i.e- owner of service center (Arun Tyagi) Agreed that phone is faulty And Put off it for 1 more day.
iii)Day -3 i.e- 17th Of NOV 2021 Lie Number -2 | Received counterfeit call affirming that my phone has no issue and I can collect my phone from service center.
After that I decided To talk with engineer and got to know that I received a fake call from service center as they don't even know that my complaint is still under process.

Visited service center 17 Nov 2021- And was told to wait for 3-4 days as they forwarded the Log Files to Samsung and only after 3-4 days they will issue my DOA certificate.

iv)Even after waiting for 4 more days i.e till 21st-NOV-2021 I was told to wait 1 more day as they got no response from Samsung.
Then I decided to wait 1 more day and then called the service center on 22nd of NOV 2021 and they told me to wait 1 more day.
After that I decided to have a chat with higher management and after talking with Ravi Ghodiyal (Reference id- [protected]) who is right now handling my case I got to know that he wont make me wait anymore he will do the needful today onwards i.e 23rd of NOV 2021 So I waited for his confirmation call whole day and even next day i.e 24th NOV 2021 but received no call/confirmation from his end too.
It is then that I realized that Ravi was both buying & killing time since he did not want to 'replace a defective product’ I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (24th Nov 2021) After receiving no Call from service center or Samsung head office (Ravi) I called Samsung customer care and got to know that Ravi will call me on 25th Nov 2021 Between 10am-11am that time I had no meetings so I agreed for that time. But today they called me at 9am instead of given time and mailed us that as we are not responding the call and they tried calling us even the secondary number they mentioned in the mail that they tried calling was not my number.
After watching the missed call and mail I called customer care again and got to know that I will receive the call in an hour after an hour received call from Ravi and he told me that he needs 4 MORE DAYS now and not giving me any Final date of resolution from 15th of Nov 2021 till today my phone is still at service center.
Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Ravi of Samsung.
Ravi has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Ravi personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my Mobile Phone replaced, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Karan Taneja
104 West Mukherjee Nagar,
2nd Floor,
Delhi 110009
New Delhi
#[protected]

I have purchased last 5 month before brand new Samsung M31 mobile phone through Samsung app with one year warranty. last one month i am not taken this phone outside of home. But today morning i seen that my mobile screen color has changed in some area. i checked with samsung service center at crompet. they are refused to take service under warranty, they said screen change will be done with 4.5K charges. during the warranty period they are asking charges for manufacture issue. its not an user mistake. how you penalize your customer for manufacture faults on mobile. expecting your favorable reply on this. until i will go for legal action for unused mobile getting problem discharge your responsibilities.

The mobile given was the duplicate mobile when i see that code *#0*# it will be original mobile or duplicate

I am facing issue with my Samsung galaxy M30s purchased on 26th December 2019 from Amazon.

The product worked fine till one month back and then i started Facing problem of auto restart.

Then after Updating to Android the phone got stuck in a boot loop. Tried to charge the phone and restart, it was charging but still stuck on the main Samsung screen.

I have checked it on Samsung community and i observed all users using M30s have been facing issues with the Device. And the problem is somewhat similar.

I got software update notification and after doing it my mobile got stuck. My warranty period has expired. Service Center persons told that it is a motherboard issue and it will cost around Rs. 5500 to fix it. This is not at all acceptable and I am very much disappointed with this brand. I don't have any problem with that service center but from the Samsung directly because this M30s model has some serious Auto restart problem and issues in network department and I've read somewhere on samsung Community that this device has manufacturing defects.

My request to Samsung please resolve it since it is come out as a serious manufacturing defect. It is very much required to bring back confidence on Brand Samsung.

I have purchased one fridge (RT54K6558SL) price 72000, double door. Its been an year after purchasing the product. Fridge stopped working after 4 months, we complained for it but got poor response after a month an engineer came and refilled the cooling gas. It worked for 2 more months and stopped working again. Since that time we are struggling to get service from Samsung. We are very disappointed with the product and service.

Dear sir, I have ordered top loading washing machine model WA65A4002VS/TL from Samsung shop(savex), my order was delivered to my address in this (22/11/2021), installation date was (23/11/2021), our service man was coming and he open the box product was Damage and dent front and back side, box also Damage, so I want to change this product, please consider my complaints, my order I'd was [protected] .

I brought a front loading washing machine for my parents 3 years ago. Although it was hardly used it developed some noise and when complained with Samsung their Engineers identified this as a common problem with the washing machine.

The shaft and drum are corroded because of the detergents and it will be replaced with a cost of Rs.8000. The machine is meant to use detergent and Samsung has developed a product which will get damage by the detergents itself.

Innovative way of looting money from customers. I am using a LG washing machine for the past 6 years which have not developed single snag till date.

They have bubble technology and blah blah technology and they are building the product with cheap materials.

Really disappointed with the product quality.

This is Bharath, My contact [protected]

I have bought an ac from flipkart and installation for the ac is 1180. And if there's an extra accesories/part is required I have to pay. Yesterday service person came and asked me to pay 7200 change for installation and for few other parts. He asked me to pay a total of 3600 only for installation and saying and pipe fitting an extra of 250/pipe. And for accesories he asked me to give an advance of 3000. So when I asked for the bill he says bill will have gst and it will be more and later he said bill will not be provided. I'm not sure whether he will give me genuine accesories or not. And he's compramising me saying we will take only 6000 and we will not provide bill for anything except for orginal installation bill of 1180. I didn't agree, he simply said I'll cancel the call. I don't know why your technicians are greedy. Even he scolding me for not giving money saying it's for company not for us. If it's for company why you are providing the bill? I have saved this money since 8 months and I still need to pay for installation and now your technicians are greedy and I'm not sure they give me proper accesories or parts. Do kindly help me.

Part-2

He is saying in arrogance saying I'm the only person will be coming to install. You have no other option, I will be charging the amount which I have previously said and its final. So I changed the AC installation plan and there's no requirement to use ropes and no extra pipes required, still he is asking me to pay 8000 rupees. Even if you keep it for free he will be charging 10000. What kind of fraud is this. It's almost 2 weeks still you didn't provide me resolution.

And dear samsung please don't encourage these kind of local technicians they are totally fraud.

Send a samsung expert. I don't want any local technician. I don't want to be scammed.

I had purchased 324 liters convertible refrigerator from Flipkart in the month of January 21. We started getting issues with freezer in the month of October and a service request was raised on 25th October, but the service request was closed without resolving the issue. Instead entire refrigerator stopped working, now even refrigerator compartment is not working properly. Later it was escalated 2-3 times, and a new service request was raised, but again the same old story. I am worried about quality of this product from Samsung, hardly a month left for warranty to expire.

1st Service request - [protected]
2nd service request - [protected]

They sent me an email saying that I have won in lottery samsung combany UK under number [protected] in 2019 is that true