Samsung India Complaints & Reviews

Dec 01, 2021

Updated by HIGHWAY CONSTRUCTION I had given my phone to Balotra service center to get the display replaced. After one day the phone turned off. When the service center was given the second time to check the phone, it was told that the motherboard of the phone was damaged. The motherboard of the phone got damaged due to replacement of the display. Have the display removed at a service center later

Nov 30, 2021

Updated by Syed Kunmir Sir

I requested for repairing services of my washing machine to the customer service cell

As per my request two technicians Mr Zayed Khan and Mohseen Khan visited my house at Nokoo homes

After looking into my washing machine they informed me that the panel board and sensor has to be changed

I said OK

They charged for the panel board Rs 4990 and for the sensor they charged me 1900

When I made inquiry in the internet the Panel board costs Rs 2700(max) and the sensor costs 599(max)

The total cost as per the internet inquiry it is Rs 3299.(max)

But I have paid them Rs 7000

I have been charged Rs 3701 extra.

Also the money was paid to the technician account through Paytm. It was not paid to Samsung service center.

I feel something is fishy.

I request you to hold an internal inquiry and return me back Rs 3701 which was charged to me excess

Also I paid Rs 750 for 6 cleaner packs and Rs 500 for service charges and Rs 250 as visiting charges. Totally I paid Rs 8500 to the technician account via paytm.

Please resolve the issue as early as possible

My phone number is [protected].

Yours faithfully

M Syed Kunmir
Ex DGM Bank of baroda

Nov 30, 2021

Updated by Syed Kunmir When I uploaded the complaint it says that narky as resolved

How it is resolved when I did not receive any reply from your end

I will be taking up the matter to consumer court if it is not properly resolved