[Resolved] Samsung — Samsung M31s(Exynos 9611 issue) Please call me at [protected] | |
Hello all, I purchased a Samsung Galaxy M31s phone about 1.5 years back, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre Chittoor) and they told me that the motherboard needs to be replaced. There were over, at least, 100 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. It's a blunder done by samsung and expecting customers to pay 9-13k to get the motherboard replaced. PFA the same issues raised- https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M30s-Motherboard-Issue/td-p...⇄ https://www.consumercomplaints.in/complaints/bharat-gas-c30192.html https://r2.community.samsung.com/t5/Hyderabad/Samsung-M30S-Price-for-Motherboard...⇄ https://twitter.com/search?q=Samsung%20m31s%20motherboard&src=typed_query Was this information helpful? | |
Aug 7, 2023 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 07, 2023 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung! We would like to inform you that your case is already running with our concern team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. Best Regards, Samsung | |
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