[Resolved] Samsung — Samsung m34 received defective product

Yuvaraj Vijayz

Feb 11, 2024

Address:

Chennai

I ordered Samsung m34 5g on Amazon[protected] I received product Friday[protected] evening from beginning itself mobile doesn't turn on. I am used Samsung charger 25w only I put charge for 6hrs then I tried to switch on but no response. Mobile not work I received defective product.

Reply form Amazon:
I call Amazon customer support and I said that mobile not turning on can you replace the product they customer care told that you can go to Samsung store. We can't do anything from our side.

I went Samsung store and I surrender mobile on[protected] it's already delay and raise for DOA certificate 1 st time applied from service center from your side are rejected the certificate

Still now I didn't get proper response I want refund

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Mar 20, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung