[Resolved] Samsung — Samsung mobile and their service

Nija b

Address:

Bangalore 560092

Hi.. this is nija from blore... i had purchased samsung s10+ mobile on july 2019.. i hav taken extended warranty also.. and i hav almost spent 70k on this process... i took my phone to the authorised service centre at malleswaram bangalore for battery replacement... they claim dat they hav replaced bt i am not getting any battry backup... along with dat they hav changed the screen as well which i dint had any problem with screen... and now its causing me many problems like screen brightness, battery back up, netwoek issues, data problem, camera quality etc... i tried n number of times to communicate with customer support people and till date no proper response from them... and now for the same reasons again i took it to service centre and now rhey hav changed the mother board also... and literally they hav scrapped my phone taking all original spares and they hav put refurbished items... pls do help me out with this...

Regards
Nija
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Aug 9, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd