[Resolved]  Samsung — Samsung Mobile

Address:

silchar link road

Dear Samsung member,

This is to inform you that I have been badly harassed with the service of Samsung, I am not going to leave any point if I do not receive any service recovery for the reasons I am going to state now-
1. Purchased a Samsung mobile from MONI MOBILE, ITKHOLA, SILCHAR. It was taken on EMI basis, the day I purchased I paid INR 650 and as per the person rest will be my EMI payment every month and accordingly he took all my bank details.

2. Time went on and it was the time when the amount of 1st installment should have been deducted from my account however it didn't deduct on time, being a loyal customer I repeat my words being a loyal customer I made a payment all my myself so that Samsung should not think I have not paid the amount on time.I informed the store handler at Samsung store that my auto debit amount didn't process so I made the payment.There was no problem till the time I started getting overdue messages, I called up Team leader Mr.Biki, and visited Samsung stores 11 times to get this issue sorted ...No help from store and Team Leader Mr.Biki.I kept quite thinking that the issue would be taken care of by the team.

3.Time went on and my 2nd installment automatically got deducted from my account, I thought the issue got resolved however it was not my previous payment didn't get reflected on the due history. My account history still shows only one payment and still shows overdue.

4. Yesterday When I was on a conference call with head office, the call was very important I repeat the call was very important, all of a sudden my phone got locked and I could not unlock my phone as It asked for payment only then the phone will be unlocked. I had to listen from my bosses because of your negligence and I am not going to leave anyone if I donot get things right for my phone, I will also make sure I stop making further payment if someone from Samsung doesn't call me for the harassment they gave. I had to visit Samsung store to unlock my phone.The answer I got was every customer on EMI has faced the issue and it was till 7 PM. Moreover I want to know why didn't I receive any message regarding phone lock.

5. The biggest cheat Samsung gave was when I won a power bank into a lucky draw, the next day I visited the store to claim and they informed me that it will be given on approval, all documents were taken however its been 2 months now, they didn't give my PowerBank.

6. I have all the call records with TEAM LEADER, RSM and store handlers, I need justification why I was harassed when the payments were made on time.

Regards,

Anup Kumar Rai
(M)[protected]/[protected]