[Resolved]  Samsung — Samsung mobile J[protected] screen damage

Address:

New Delhi, Delhi, 110007

Dear sir/ma'am,
I purchased samsung j2 cell phone at 14th of aug 2016 on emi.
By mistake my phone's screen got damage after 2nd emi.
I agree that mistake was mine but i visited at your service centre and there your employees told me that they will charge rs.4800/- and take one week to repaire it..
Till after one week they are saying that they have no parts availabe for samsung j2 new virsion. I submitted all the documents at your service center. What should i do right now? As you know samsung is one of india's most popular company which provides good services.

But i am not satisfied because i am suffering between all the mess..
Still i am paying emi but cant use cellphone, i just want to know from you that what action you will at my critical situation..
We are lower middle class people that's why i purchased phone at emi. As well as honest civilion that is the reason that we are still paying emi... Now please its a request that either repair my phone quickly, replace it or give my money back...

As a customer of samsung i have trust at you that you will take immidiate action at my problem...

Here i am sending some attached doc.