[Resolved]  Samsung — Samsung Mobile M31s- Post OS software upgrade got hanged and restarted frequently

Address:NAVI MUMBAI

Samsung M31S phone post OS software upgrade by Samsung it got hanged and restarted frequently. I am unable to use the phone.

Phone Details : SM-M317FZBDINS/DS 128GB
S/N - RZ8N90XYVAP

I visited the SAMSUNG customer care there response was very bad, they even did not check my phone and advise me to change the motherboard.They initially charged me Rs 177 and suggest to change the motherboard. Which is cost apporx Rs 8000. This will happnen only when all Samsung customer care team knows that Samsung M31s is having motherboard manufacturing fault.

This is very bad experience with SAMSUNG. I purchased this phone(samsung M31S) Approx 19 K. The put my hard earned money to purchase this phone to use at least 4 to 5 years.

This is a manufacturing fault Samsung should help me to replace the mother board without any charge to me. I was using most of the home appliance by samsung but for mobile this was my first experience, which makes me really sad.

I need your help to get fix my samsung M31s problem so that i can use it.

Before Samsung i was using Motorola phone.I was having 7 years old Moto G5s plus with me and in great working condition now my family member is using that phone.
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Aug 24, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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