I had purchased Samsung M42 from its website and received the mobile on 31st May 2021. Just one month after the purchase, the battery had to be charged multiple times a day. Upon calling the customer care on 22nd July, I was asked to visit Samsung Service Centre at Velachery (they provided me with their mobile number). Had been there on 24th July and they had reset and updated the software on my mobile. Just after 3-4 days, the problem started again and also the calls started getting disconnected abruptly.
Upon contacting them again (27th July), I was told that a Supervisor will be calling me. After that got a call from Chennai number asking me to visit the service centre again. I told that it’s not possible for me to visit quite often and spend half day there. I requested him to share my number to their service center so that they can come and collect it which he refused to do. He said he will give the number & I have to visit the service centre if I want to get it done.
I called customer care on 1st August and she promised me that I will be getting a call before 11am tomorrow (since today is Sunday).
Since I didn’t receive any calls as promised and also because one more issue arose in the phone, I called customer care today (11 Aug 2021). The call lasted 40 minutes 9 seconds after which the supervisor informed that I have to pay Rs 199/- for them to collect my mobile and check the fault and rectify it. I clearly mentioned that I’m not ready to spend any single paise on it. I suggested 3 options :
1. to fix all the problems for free
2. to replace the mobile with a new one
3. to refund the amount.
He categorically said that he can’t accept any of these. My request to provide the number or email id of a senior authority whom I can contact was also denied outright.
Looking forward to your favorable action at the earliest.
Regards
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