Hi, I have written a mail for the CEO, of Samsung Electronics India.
However I have had no response from him, but the same parrot-like answer from a lady Ms. Simran from the Samsung e store in Kolcutta, Savex Distributors for Samsung.
The brief purchase history is like this, for 9/10 months now, and no resolution or escalation, just harassment and cheating a senior citizen of his money and time.
For being an ex-loyal customer of the co.
The issue.
18th November 2021, I made an online purchase of Samsung mob m21 series..I received a mail stating payment declined, order canceled. I immediately mailed to them that the payment has been received and debited in my account, no response.
I placed an order for the same mob ph with AMAZON, I received the same in three days, coincidentally, I received the mobile ph also form Samsung, ?
If the payment was declined, and the order canceled, who made the payment again, ??
Who created a new order, and who authorized it, ? How did you deliver without confirming and informing, just goes to show the mistake at your end, was never admitted but to cover up the same this new order was generated and the product sent, when actually it was a case of a refund of my monies.
They insist why I accepted the product, I was away and I received a call from my security at my residence to say a mobile ph is for delivery, I thought it is from AMAZON, and asked him to accept it, how would I know that the same persons to cover up their mistake had gone and raised another order in my name without payment, and without authorization.
Now they insist that the product cannot be returned, why not?, they keep saying as per policy.
what does your policy say to cheat and harass customers, ?I want my refund of Rs 14995/- which they are sitting with along with interest at 18%.
I have not opened the package at all and have shared the pictures with them on three occasions, still, they keep raising different tickets and passing the time of the issue instead of solving them.
Disgusting Samsung service, harassment, and disheartened customer, I thought the mail id to the Ceo, would help but the same mode and no reply from him, but someone who fails to listen, read and understand the facts of the case. WAKE UP WAKE UP, BEFORE IT IS TOO LATE. THE CUSTOMER WILL RISE.
ALTAF MAVANY, [protected], eldorado.[protected]@gmail.com
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