Samsung — Samsung Mobile Phone Samsung M51 sold defective piece with no customer support.

My name is Satish, I bought Samsung Mobile M51 on 14th April 2021. From first week we had issues with the phone, the battery was heating up and not charging. This issue was resolved by the service center, later on we had issues on the display (nothing was getting displayed, as the battery was expanded and due to heat I guess it got damaged), went to service center, they mentioned it was mother board problem.

Service center mentioned that, it is a defective piece, they told that they will raise a Job Card ([protected]) to get approval from Samsung India. Additionally they told we will get a call from Supervisor. That call we never received, even after repeatedly call them and reminding for 10 times, they wouldn't connect to the supervisor, as he is always busy.

Later service center updated us that Samsung India had not approved and we cannot observe the cost.

As the product M51 is under warranty and i want samsung to take responsibility of that defective product and replace that defective product or either refund my money back, i tried everything in my hand but no support from samsung customer care team.

Please take action against samsung mobiles for selling defective products in the market and samsung customer care for totally unacceptable, unethical & illiterate behavior towards customers.

Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.

Kind regards
Satish Padencherry