Samsung — Samsung pay to Tata Play - Rs. 500 transaction issue

I've used Samsung pay to transfer Rs 500 to Tata Play account on 15 Feb, 6.31 pm. Transaction ID[protected].

Samsung Pay portal says payment sent.
Tata Play confirmed in written email that payment not received to the.

Samsung says contact to BharatPe to initiate refund process and get your refund.

Who shall be responsible to get money from BharatPe and refund to me? It shall be SAMSUNG who is carelessly handling this case since last 11 days.

Regards,
Pradeep
[protected]