[Resolved]  Samsung — Samsung refrigerator 198 lt single door purchased from flipkart

Product name: Samsung 198lt Direct cool single door 5star refrigerator with base drawer.
Sold by: AARNA VENTURES Private Limited,
GSTIN: 27AATCA0996P1ZN.
Nobody has come and attended to this issue after 2, May 2023. But when I check this request status on samsung website it is showing as they have attended the service today. I have been raising requests for the moisture issue that was started 40 days before. And from the last 2 weeks, I am asking samsung service center to Kindly proceed with the refund as early as possible, since this product is not servicing its purpose since April 2023 even Samsung vadodara service center also knows this. As, whatever the vegetables and fruits that I used to store, are getting rotten/or become worst and unable to use because of the water formation on them which will worth five thousand till last month. And also I've spend Rs.600 for purchasing vegetable storage bag for the absorption of moisture as suggested by the service technician from Vadodara service center post change of the original chiller tray of my refrigerator. Which hasn't helped me to store the stuff. And also the samsung refridgerator product which I have purchased is consuming more electricity since its malfunction, as my EB bill is increased twice this month. so overall loss from last month with this Samsung refrigerator is around Rs.7600. I am requesting for the same compensation.

I've been raising Service requests since April 2023 for the same/single issue. Till now I didn't get any proper answer from Samsung service center Head office as well. I don't know what kind of Service Samsung is providing to customers, as every time when I ask for the service requests status, Samsung is not disclosing the process, everything is hidden. Even I am not getting proper response from the local service center here in Vadodara.
I've been asking, the exact duration of this process from last 10 days and since everything is closed process within the samsung itself, I assume that Samsung is not working on the issue from day one when I raised the request. Without providing process status to customers and not responding for more than 20 days for a single issue, samsung has once again proved it service.

I have asked Samsung to send me the detailed report for my raised issue from last 2 months. Because, I need to know, what kind of issue they have in there DB. I've raised only issue for the moisture/water formation from last 2 months. But as per the call on last week with Samsung representative:Shivani(shivani.[protected]@partner.samsung.com
)she told different types of issues which even I didn't raised.

I'm not interested to use samsung product at all. I suggest whoever reading this, not to go with samsung refrigerator and waste your valuable amount.

I have asked them for complete refund of the product along with the compensation which is of Rs.7600(seven thousand and six hundred) - the amount that I've spend till last month. And I need the exact process duration for the same.

These are the contact detail I got from Samsung service, eventhough they are not even useful for 0.0001%.

ce.[protected]@qarmatek.in - Varodara samsung refrigerator service,
Vinoth(ASM) - [protected]
komal.[protected]@partner.samsung.com - Komal, Samsung Customer Care,
shivani.[protected]@partner.samsung.com - Samsung CC.