[Resolved] Samsung — samsung refrigerator | |
I have purchased this particular Samsung Refrigerator on 29th December 2012 in one of the showroom in Kochi . I have an issue now which as per Samsung Technicians Refrigerator compressor need to be replaced. I have raised the complaint (Complaint No: [protected]) on 19th December 2020. Against this several calls being made with customer care and the local Samsung service center and they have now informed that this particular refrigerator compressor is stopped manufacturing and hence cannot be replaced, although its still under 10years Warranty. I have requested them the alternate solution as its costly Fridge (around 51K) and I purchased through consumer loan. But they are refused to provide replacement or alternate solution till now. Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 25, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
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