Samsung — Samsung Refrigerator cracks in door shelves

Address:

Bangalore, Karnataka

I had a strange problem with my refrigerator which was bought 5 months ago. The functioning seems to be fine but all the shelves in the door had developed cracks. I had tried contacting the customer care and also there was a couple of executive visits to check the problem but my question was not clearly answered regarding the reason for cracks. The executive just advises me to buy new shelves without giving me the exact reason for these cracks. I would have definitely bought new shelves if we had overloaded them which the executive claims is the reason for the cracks. With this kind of service, I would never like to buy Samsung product again.