[Resolved]  Samsung — SAMSUNG Refrigerator giving problems within 4 years

Address:

Bengaluru

We have purchased a Samsung Double Door Refrigerator in 22/OCT/2018 (Frost Free RT37M5538S8/TL Elegant Inox) Rs. 36, 500. Hardly 4 years o[censored]sage, it has started created problems int the freezer section with lot of noise. When contacted the customer care of Samsung (Ref: [protected]), a person came to attend the problem. After careful examination, he came to a conclusion that the internal thermocol of the freezer is damaged. Has clicked few photo's of the damage along with purchase/invoice copy of the refrigerator and submitted the same to the main service team. After a couple of days we received a call from Samsung customer care inform us that "The damage cannot be replaced or serviced. We will give/issue 10% purchase value coupon/DD. You can use the same to buy a new Refrigerator".

For consumers like me, it is like giving a biscuit to purchase a product from the same company which do not have standards of producing quality products and then again encouraging the customers to buy the same sub-standard products from the same company with 90% depreciation.

From consumers like me, Samsung should ideally give 90% of the purchase value in cash/DD.