Dear Team,
This is Chinnu from Bangalore and this complaint is regarding my refrigeratorModel No RT34M5518S8/HL – 03 and S/N: 03YA4PBM303973M. Complain No [protected]
And here goes my story…., this particular Fridge is used by my Grand Mother and herage is around 82. On 30th January 2022 at 9:30 PM there a Gas smellin our Kitchen and my grandmother was alone at home and she is the only oneperson who stays in the house, where she smelled some gas leakage she thoughtthat It may cooking gas smell and immediately she called our nearby neighbor tocheck what is issue. Our neighbor came and inspected and informed to mygrandmother the smell is not from the Gas cylinder but this smell is comingfrom the refrigerator and when he look at the back side of the refrigerator, some oil was sprinkling and the smell was from there and suddenly hedisconnected the Power of the refrigerator because the smell was from therefrigerator and pulled it to aside. So for the next 3 days we did notcall the Service Center because except my grandmother everyone was out ofstation and I came Wednesday 2nd Feb and contacted Samsung ServiceCenter and informed them about the incident. The same day the ServicePerson called (Name Benny from L R Enterprises) and he informed me that aservice person is going to come and check the refrigerator. So the sameday in the evening a service person named Sabeer came and inspected therefrigerator and he informed that there was a gas pipe damaged and you have to contactthe service center again to ask them what will be the next to do as there was10 years warranty for the compressor. So next Day I called up to customerservice and I wanted ask that how can gas will leak from the new refrigeratorcompressor because my neighbor had informed me that this issue won’t come forat least it the refrigerator compressor is 5 to 6 years old and thisrefrigerator compressor will be under warranty for 10 years and he informedthat this will be damage product please connect once again to customer careagain. So again I called CC and they explained each and every thing thathappened to the fridge and CC informed me that they will send a seniortechnician. After I finished my call, immediately I got for benny from L REnterprise (Samsung Authorized Service Center) and he is questing me Y did youcall to CC already I had send service person to your place he will and repairand please the service and parts amount, again I asked you don’t have anyrights to question Customers and how can you say that you are notsupposed to call CC. Then again he was repeating the same and behaved rudelywith me and again I Called to CC and explained the issue happened to me and Igot a call from the escalation team (Name Ravathy from escalation team) and she asked me sorry and she informed that we are going to send seniortechnician today. But today I got a call from L R Enterprise that we are notsolving your problem and you service your refrigerator from anywhere outsideand again I called back to CC on 4th of Feb and they tried to convinceand they are informing that I will sending Senior Technician on 5thof Feb, and the technician came to home and he informed me that we are notgoing to give warranty for the fridge if we repair it also and he it costaround 12000 to 13000 and then also we won’t give warranty if anything happensto the fridge, and again technician is asking for written letter that Servicepeople are not responsibly for the fridge and here I can’t blame technician butat last I did not get any answer from your side did the Gas came or oil pumpedout . How canthis happen…. Samsung is a local brand and what type of service you areproviding to your customer. You telecast ads on television and say whereyou are, we will be reachable always. Is this the way you provide a service tothe Customer? If any flames would come out and if something had happened to mygrandmother who would take responsibility. I have decided to take actionagainst Samsung and your service center as I have recorded all the calls. Thisis really the worst I have faced in life. Hope this will be my last product tobuy from Samsung and I will never buy or give advice to buy Samsung. You're theworst. So now we have decided to throw the fridge in the Garbageand buy a new Fridge. Money is not a big issue. We will buy a smallfridge for my grandmother for her medicine.
“ONCESAMSUNG THE WORST BRAND OF INDIA”Regards,
BhaktaVatsala[protected]/[protected]
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