[Resolved] Samsung — Samsung refrigerator under warranty

Rohitecc

Jun 11, 2021

Address:

Apartment no 12,3rd floor aapka city plaza Civil Lines , gurugram

Dear sir,
I had bought Samsung refrigerator in November 2020 which is under warranty, when I complained to Samsung india customer care no they came with the solution that this refrigerator is non repairable and that they will provide me with the voucher of the same value for which is shown in the bill, I had asked them to replace the product with similar product or provide me the voucher of the same value at which the product is available in market which is approx rs 8000 higher . For this company has declined my request.
I would like to request you to please provide me the solution of the issue as stated above .

Regards
Rashmi dixit

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Aug 14, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd