[Resolved]  Samsung — Samsung S20 - Green and White display

Purchased S20 in July 2020. After one of purchase, the phone notified on Software Update which was Android 11. After updating the phone, I started seeing Scan lines in the display and the phone was heating up. I cleared all cache and background apps often, yet all of a sudden, the display was gone.
No Physical damage or Liquid damage. Due to the Android 11 software update, the display was gone and shows only White and Green screen.
When I raised this issue initially, it was only 3.5 months past the warranty period. Many users around the globe has raised this issue in Samsung Community forum. This is a known issue due to the Software update.
I'm submitting this complaint so that Samsung will look into this.
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Mar 24, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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