Samsung — Samsung s20+ mobile screen issue after software update

Samsung — Samsung s20+ mobile screen issue after software update

S [email protected] Dec 23, 2022 May 3, 2023 This thread was updated on May 3, 2023

Hello Team, After updating the software on my s20 plus device. Device screen became green and white. Not able use the device after that. Took the device to the Samsung authorized service center. They have inspected and told device is not under warranty but there is no physical or water damage on the device. And they have told some s20 plus devices had green vertical line issue they will support only for that for the Free screen replacement. I have checked twitter and other social media on this. S20 plus devices has green and white issue as well after the software update. Its clear that Samsung s20 plus has manufacturing issue. Fault is not only on my device. Requesting Samsung to take this seriously and address it. Accept my request on one time free replacement of screen on the s20 plus device. Attaching the photos of the device and Bill number([protected]) that I have visited authorized service center Apps Technology, Avinashi. +3 photos Was this information helpful? No (0) Yes (1)
Samsung India customer support has been notified about the posted complaint. Verified Support Jan 18, 2023 Samsung India Customer Care's response Dear Sir/Madam, Greetings of the Day! This is in reference to your complaint . We tried to contact you on your mobile number-[protected] However, we were unable to reach you. Will try again to reach you in next 24 / 48 hours. We look forward to serve you. Best Regards, Samsung Jan 25, 2023 Updated by [email protected] As requested I have resubmitted the mobile to the Authorized service center in Avinashi, Below is the customer service number - [protected] Jan 28, 2023 Updated by [email protected] Hi Team, I got a call from Avinashi samsung service center stating that no communication happened with them after submitting the mobile and it's been 4 days. So they are requesting to cancel the process and take back the mobile. Please have a communication with service center for re analysis and provide me the confirmation. This is not expected from reputed company like Samsung. Mar 19, 2023 Updated by [email protected] Any update on this team. It's been 3 months since registered the compliant and I have not received any update Apr 10, 2023 Updated by [email protected] There is no proper support from samsung team. I have sent so many mails and follow up regarding the issue. Customer satisfaction is not at all there
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