[Resolved]  Samsung — Samsung s20 plus display

Hi. Was the samsung s20 plus display issue resolved for out of warranty phones. I have cared for my phone as long as I can remember and it doesn't have a scratch on it till now. Now these people are frauding consumers saying as the phone fails the wrt test you can't avail for the FOC replacement. When asked about details the service centre had no clue and said they are just following guidelines and if samsung approves they will relace the diaplay and battery. When mailed samsung care they replied the service centre has the authority regarding this and they can't do anything. What is this blame game? Such a huge company and they can't even take responsibility of their own mistakes. The consumer suffers after paying hefty price. And this is their flagship phone. After every update 1 vertical line appears on the display.
Was this information helpful?
No (0)
Yes (2)
Nov 22, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information