[Resolved]  Samsung — Samsung S20 plus Green line issue

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No 3, 26th Cross Street, Village High Road, Sholinganallur, Chennai, 600 119

Samsung has released Android 12 one UI 4.1 and I have updated my mobile on[protected]. Right after the update a Green Vertical line came on my Device. My phone was in perfect working condition before that. I was requested to submit my Device in nearest service center for Inspection. I was requested to comeback after 4 hours as it will take time for inspection and later on, I was informed that my device doesn't have any "LIQUID DAMAGE / HARDWARE DAMAGE" and there is a dot on below the volume button which they didn't show me while taking my mobile. I have already questioned then about this and came back with the Job Sheet created. I kept on escalating this case to higher authorities provided by Samsung, but it's been first assigned to "DEEPU VJ, then to KAMLESH and now handled by KAMALI", They keep on giving different reasons each time for the same device and trying to convince me. They are mentally harassing and torturing me on the calls for last 45 days. First, I was informed "water Damage", then when I questioned about usage, then I asked to elaborate they are saying there is a dot on the device so the issue happened. I asked the same thing to send in written but they keep on sending the same template "IMPROPER USAGE". I'm having all the call recordings of their behavior". Finally, yesterday KAMALI has called me and stated my device is Water Damaged. When I questioned from where you are getting this false information and asked to take service center guy in the call, we spoke, and I clarified everything and provided all the proofs that there is no "Liquid / Hardware Damage". She said she needs 1 day time to get back and I thought I will get a positive response. But again, today she called and states, she took to Management to get the "FREE OF COST REPLACEMENT OF DISPLAY" for my device but management denied as there is a dent on my Device. I asked her how come you guys are saying this dent will make the display as it is clean that all over India 1000's o[censored]sers are facing the same issue after the software update, and many have got the free screen replacement from Samsung. So, I requested in written to send like this Dent caused the issue so that it will be helpful for me to escalate but again she disconnected the call and sent the same template. I really want Samsung to answer me and provide me proper justification why my Device has affected with this issue. I'm attaching all the evidences where Same Samsung team is providing different reasons for the same device and not mentioning what they are talking in email to the customers. As I don't have option to upload the call recording, I'm adding the Image of my mobile where Samsung team claims that the issue is due to the dent which even is not visible to human eye. I would like to get free replacement of my display as this is clear that My Device is crashed due to buggy software update from Samsung as my Device is just 14 months old and I made all possible ways to protect my phone till now.