[Resolved]  Samsung — Samsung S24 Ultra stopped working within 20 days of purchase.

Address:Silchar, Assam 788006

I purchased a Samsung s24 Ultra from Flipkart on 10/2/2024. From the very first day the phone was restarting every time I plugged the charger. At first I thought it was happening because of battery optimisation as it was only restarting during charging. But on 24/2/24 it started to heat up and restarted multiple times, so I contacted Samsung customer care, who couldn’t troubleshoot my problem and insisted me to take it to the service centre, as I was out of town I didn’t take it to the service centre because I was not certain of the duration of my stay.
On 29/2/24 when I came back to my town, that very night the phone was on charge, so I unplugged it and unlocked the phone to use it, it restarted after unplugging from the charging brick and after few minutes it got stuck on a boot loop (switching on and off continuously) and it was dangerously warm.

I immediately called the customer care and they instructed me to take it to the service centre, the next day I went and visited BIR ELECTRONICS PRIVATE LTD, silchar. They diagnosed the phone and asked my permission for flashing the software and installing a new software for which I was hesitant because the phone was not backed up as it was new and the problem was unexpected. Now I could lose all my important personal and business data. But in the end I had no other option so I agreed for flashing new software.
Unfortunately it didn’t work, they couldn’t fix it with flashing and hence I lost all my data as well, the phone was still on a boot loop even after flashing new software, so they asked my permission to tear open the brand new device to check for faulty part. But for this I didn’t agree, how could anyone agree for a brand new 20 days old phone to tear it apart, I have already lost all my data and now this, it was completely not acceptable.
I requested a replacement for a phone which costs 135000/-, if someone is paying that premium for a smartphone, he must be treated that way.
When you charge so much premium from a customer, the customer also have some expectation from the brand, but tearing open a 20 days old phone is certainly not a premium experience.

As of 01/02/24, I’ve faced multiple consequences due to their lack of customer support and negligence. I urge you for all the compensation and replacement of the device as early as possible.
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Apr 7, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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