Samsung India Complaints &amp; Reviews

Mobile touch screen was not responding .At the same time I could observe that I was able to call the phone, alarms were working .This probably happened due to exposure to moisture during the Rangpanchami event .Please note that the phone was securely kept in a plastic bag hence should not be considered as accidental insertion in liquid .Apart from the touch screen the side buttons such as volume and on/off were not responding . Visited your service center -Micro services in Thane -Maharshatra ( see the photo) .They looked at and informed me that both the screen and the mother board have to be replaced and its is not worth the cost . Suggested me to by new one . Although I mentioned to them that the phone seems to be working and can we try some other solutions but they were not willing. While returning from your service center, showed this phone to a road side shop .They cleaned the phone and it stated working perfectly .Charges only Rs 200 . What kind of service center u have ? You may have SOPs to do repair but they are rigid and hence not optimized . If a road side shop can offer a better solution then why we should be going to Samsung service center ? I observe that your service center does not have innovative and out of box thinking .Their focus is on expensive replacements of cards and thereby making the mobile operative . Its simple for them and also earns revenue for the company .With such experience We are discouraged to take your services here on .Attached is the receipt of your service center

Apr 30, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I bought an air conditioner two years ago, and now it's displaying an EC error. I attempted to lodge a complaint via phone, and a technician came over. However, without inspecting the unit for any faults such as gas leaks or internal issues, they simply suggested replacing the outdoor unit to resolve the problem. After their departure, the issue persisted. Despite my repeated attempts to contact the service center, they haven't sent anyone...

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Address: NO. 44 1ST CROSS KUVEMPUNAGAR NAGASANDRA POST

I am really fed up with the Samsung regarding the servicing. My 55 inch tv had a power switch problem. Samsung engineer visited and post replacing the switch immediately the backlight became faulty and engineer claimed it was there earlier which is a lie. We were watching tv until he came for replacing the switch. When questioned he gave a very arrogant answer that you can speak to any body i am not bother like. Post this i complained to Samsung to send engineer from other service franchisee other than canto international but again and again they are alloting the complaint to same franchaisee and they are cancelling the call. Again samsung team from chennai, delhi called and assured and nothing is happening from past one month, This is the condition of samsung service team.

Samsung India customer support has been notified about the posted complaint.

Mar 21, 2024

Updated by Dayanand123 please see the number of times the franchisee is cancelling my complaint post logging into Samsung. No idea where to escalate.

[11:20, 06/03/2024] Dayanand V N: Close chat
[11:20, 06/03/2024] Samsung Support: Thanks for the feedback. We sincerely appreciate your insight.
[11:44, 06/03/2024] Samsung Support: Technical Advice no. Failed(ThereareDuplicateBP) has been created against S2P2 call reference number[protected]. Our customer care executive will contact the customer.
[17:46, 06/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:21, 07/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[11:04, 08/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[17:04, 08/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:56, 12/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:02, 13/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:47, 17/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:09, 18/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:22, 19/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:03, 20/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[11:39, 21/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.

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My 55 inch TV had a power switch problem. Engineer from Samsung Fracnchisee Cantto International visited and replaced the switch but spoilt the Back Light module and TV became totally black. The TV was fine till replacing the switch. When questioned the engineer of the issue he created, he was rude and informed to complaint to anybody and left post collecting the charges. From past one month i am requesting the Samsung support team to send...

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Address: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001

Website: www.samsung.com

I purchased my phone in last year in April but it has been repaired more than 4 times and the problem is still not resolved and company is asking me to wait as they have already taken more than 2 months and they are not refunding me my money

Apr 13, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 11, 2024

Updated by Yashv6242 I have previously sent the notice but they are not willing to refund me as they have already taken more than 2 months I want to refund me my money and all the loss I faced because of this

Mar 13, 2024

Updated by Yashv6242 I haven't got any resolution yet

Verified Support

Mar 13, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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On 17th February 2024, I placed an order for a prepaid Samsung S24 256GB Black Color phone worth Rs (one Lakh twenty thousand) through Amazon with Order No. #[protected]. The package was scheduled to be delivered to my office located at FC9, Sec 16A Film City, Noida, UP, 201310. However, upon receiving the package on 19th February 2024, I discovered that instead of the phone, the package contained soap.
Further details regarding the package and the fraudulent delivery are as follows:
1. IMEI No. 1: [protected]
2. IMEI No. 2: [protected]
Immediately upon discovering the discrepancy, I raised a complaint with Amazon customer support on the same day at 2 PM. Despite multiple emails and communications with their support team, no satisfactory resolution has been provided.
Timeline of events:
• 19th February 2024: Fraudulent delivery received; complaint raised.
• 22nd February 2024: Additional time given for investigation, emails sent to Amazon CEO and India Head.
• 28th February 2024: Further extension requested for investigation.
• 2nd March 2024: Amazon team informed me that they cannot resolve the issue and refused to refund or replace the phone.
Given the lack of cooperation and resolution from Amazon, I hereby request your assistance I believe that this is a clear case of theft and fraud, and I seek your intervention in resolving this matter.

Apr 7, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Silchar, Assam 788006

I purchased a Samsung s24 Ultra from Flipkart on 10/2/2024. From the very first day the phone was restarting every time I plugged the charger. At first I thought it was happening because of battery optimisation as it was only restarting during charging. But on 24/2/24 it started to heat up and restarted multiple times, so I contacted Samsung customer care, who couldn’t troubleshoot my problem and insisted me to take it to the service centre,...

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I bought samsung mobile f54 5g three months ago first month the internet working well but after that the internet not working working some time some time not i call customer care they told settings and i do that aldo reset mobile many time but after that also internet not working so i go to service centre ask them to solve it and not one time i go i go 10 times to service centre for this issue they also dont know where from the issue comes...

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Website: www.samsung.com

I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990EZAIINS, Serial Number: RZCT813087X – [protected]) on 22nd September 2022, through Flipkart. Unfortunately, a disturbing white vertical line appeared on my display on 02nd February 2024, following the latest software update...

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I am facing an issue in Samsung A53 mobile after a software update. My phone is completely dead . I submitted the phone to the Samsung authorised service centre. They said that the phone is dead, no power to the motherboard has to be changed, the cost is 17, 000 . In a one and half year mobile phone and the mobile cost is 35, 000 the motherboard is dead after an update the problem is facing by several users . Please do some action regarding this problem and tell the status . The quality of Samsung phones and other companies' phones is much better than Samsung. Cheap quality of parts are used in the phones Samsung is trying to stop the phone by updating so that people can buy new phones . In service centres many customers complain about issues of software update in A series but the engineer is not providing the job sheet at that time.Kindly take strict action regarding this . Service engineer said you can check your phone outside the market and when we collect the jobsheet they said it is outside repair.why they said you can repair your phone outside right to repair policy applicable is this case. till now I didn't get any solution. I am mentally and financially harassed by Samsung because I have paid 35, 000 for this phone but the phone dead within 2 yrs after a software update . and i have file this case second time because previous case if is close without solution and i don't know how much money samsung paid to close these case because it is facing by many users... if you required other photos of tweets i will provide to you through Email- [protected]@gmail.com.

Mar 24, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2024

Samsung India Customer Care's response Dear Sir

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung

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Address: Chennai

I have bought a Samsung TV 55â after rare use in 3 months the screen got pink and images comes shaking, I called and reported the complaint they replaced the panel after 7 months again the same problem, called and raised the request they technician came and said this modal of tv this issue keeps coming and they removed the panel and took photos and never put 2 screws, after 4 days they put it has resolved complaint without repair or replacement, worst service ever, will never buy Samsung and informed my friends also, just wasted 54k on this ### companies product.

I need a replacement of tv

Anthony
[protected]

Mar 20, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2024

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Hi,

I purchased a Samsung Galaxy M30s phone about 2 years back. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Samsung Service Centre, Lalbaug, Vadodara ) and they told me that the motherboard needs to be replaced at the cost of 5000/-. There were over, at least, 15 people with the exact same complaint in the service...

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Address: Chennai

I ordered Samsung m34 5g on Amazon[protected] I received product Friday[protected] evening from beginning itself mobile doesn't turn on. I am used Samsung charger 25w only I put charge for 6hrs then I tried to switch on but no response. Mobile not work I received defective product.

Reply form Amazon:
I call Amazon customer support and I said that mobile not turning on can you replace the product they customer care...

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Website: samsungdishwasherservice.co.in

We solve your all dishwasher fault issues with same day service with same repaired without delay your complaints. Only low amount of coast price only 350/- if any extra spare past are adding means extra charges will be considered. With extraordinary repair for your appliances. Samsung dishwasher service

Mar 11, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Hamirpur

In one year Samsung M31S mobile completely not working. It's motherboard totally damaged . In starting it's auto restart. Mode. After that it's totally not working. I have purchased it 22000 but waste of money, I have requested to all never buy samsung product.

Mar 9, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2024

Samsung India Customer Care's response Dear Mr. Vinay,

Greetings from Samsung!

Thank you for reaching us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Shalimar Bagh Delhi-110088

Samsung India is making a forced purchase of new TV by customers by not provding spare part to repair old TV

Samsung India is duping its customers
My 48 inches TV is not getting repaired because samsung doesnt hv the part available with them

Model Code: UA48J5100ARLXL.

It was having display problem. I lodged a complaint with samsung india on 21.12.2023. TL Mr Rahul took my complaint from Quaidgi, franchisee of Samsung India. I was told that Display needs to be replaced, when i asked for the amount of Display then I was told that it is for Rs 40300.
Mr Rahul gave a quotation on 22.12.2023 but which was not proper and provided me with the proper quotation only on 03.01.2024

I lodged service request [protected] on 23.01.2024 so as to replace the display screen.
On 24.01.2024 Mr Rahul called me and tnold me that display screen is not at all available so he cant get it replaced.

Now I am told that samsung is ready to buy it for JUST rs 6200

Why a ciustomer is to be penalised for faults and mismanagement of Samsung
Samsung is not able to provide me with the part
so where is my fault
and then samsung is rubbing salt by saying that they are ready to pay rs 6200 and take this TV back

why doesnt samsung replaces my TV with another TV
I am not at fault
Samsung is at fault
then why I wd pay

This is for sure that this treatment by samsung is very very bad in taste and what I can do is to say a big NO to any Samsung product henceforth

Mar 9, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2024

Samsung India Customer Care's response Dear Mr. Akshay Malhotra,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung

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Recently purchased a Samsung S95c model from Reliance digital showroom in Indiranagar, Bangalore.

Complaint registered on Dec23 for TV replacement/refund since the product supplied is found to be defective(motherboard/tv panel issue within 2 months of purchase)

Neither the showroom (Reliance Digital) or the brand (Samsung) is interested to look into this case seriously. After close to 40 days of wait, my request for replacement approval is rejected(without proper reason)

Requested customer support to connect with brand manager and area service manager but the customer service representative is least interested to heed to my request.

Bought this product for 2.2 lakhs INR and pathetic to see how samsung treats its customer. Sincerely hope, some responsible person in Samsung looks into the customer request with a knowledge and passion for customer experience.

Samsung manufactures product which easily breaks within couple of months and in the name of warranty they play the waiting game with the customer. Its high time, Samsung does proper R&D to build products and manufacture them. They should start realizing the value of customers hard earned money and stop hiding themselves like cowards.

Do not buy Samsung Products and waste your money!!!

Mar 6, 2024

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2024

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I bought Galaxy M34 on 18 Jan 2024 from Dealer Gopal Mobile Fatehpur 212601.
Next morning I reported him about battery drain mobile camera and hanging issues but he refused to refund.
Next day I visited service center as requested by samsung customer care but all in vain they refuse to refund.
My device still have same issues.

Not only my device but all Galaxy M34 have the same issue informed by samsung service center.

Therefore I request you to kindly advice me how to get refund as device is under return period of 14 days.

Thank you

[protected]

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2024

Samsung India Customer Care's response Dear Nehal,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung

Feb 07, 2024

Updated by Nehal2850 Thank you for your reply below are my contact details

Email:[protected]@yahoo.com
Mo:[protected]

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jan 27, 2024

Verified Support

Dear Customer,

Greetings from Samsung!

Thank you for reaching us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

N

Nehal2850

Feb 9, 2024

Its been about month of running to service center submited my dvice three time for observation and finally they said there is no prolem while i am still facing same Drain issue while stand by mode yesterday i chaged full didnt do much in phone slept aroound 11:30 pm whe. Gets up phonw was swiched off in deep discharge took time to turn on when charged.

Service center obsevation is not in idle mode and they are using wifi to connect with net i think thats why they dont find amit ok but my problem is discharge while on idle.

N

Nehal2850

Feb 23, 2024

Samsung care has no solution so they refuse to admit that there is any problem and instead they offered me to extend my warranty for 3 more month as a customer gesture but nighter they solved my issue nor they extended warranty yet.

I send them other customers reviews as well to prove my point but that make them executive furious on me.

N

Nehal2850

Mar 3, 2024

No solution provoded

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I've placed pre-order for S24 ultra on 20th Jan 2024 and decided to cancel immediately after 2 hours. There was no cancel option on the website and hence reached out to customer care via call, chat and emails. Every time they said the order will be cancelled and their dedicated team will contact me over email or call.

To my surprise, I've got part of the order delivered today at home when I was in office. I'm about to get remaining...

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