[Resolved] Samsung — samsung s4 inner screen problem | |
l bought samsung s4 on 28/08/2013 in İstanbul, Turkey . l always used s4 with screen protector and case but on 09/10/2013 green strips appearaed on my screen after one hour all screen controls lost. Then i gave the phone samsung service, i was sure that the phone would be changed in warranty but they said that there was a milimeteer size scratch on the inner screen. I am sure that i never fell the phone or the phone never got shocks evenThere wasn't any scratch on the phone.I asked them how it could occur they only said the scratch could happen when the customer carry the phone in the pocket. But samsung never warned me the phone was sensitive and i never carried the phone hip pocket or tight pocket. I spent 1000$ for this phone to buy but now they want me 250$ for repairing. It wasn't fair i lost all my trust to samsung. Finally I want to report to samsung international because samsung turkey never trust the customer. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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