Samsung — Samsung s9 (waterproof) damaged on accidental exposure to water

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401, Golden nest apartment, sheelanagar, visakhapatnam, AP - 530012

This one tends to take away trust from the companies and gadgets when promised features are not seen fulfilling specified task

So I brought a Samsung S9 smart phone in 2018 considering one factor " Water Resistant/ Water proof", the other day while dining glass of water fell and phone got drenched in it, and it did not start.

I took it to samsung service centre, they kept in heater for a while and sent me back stating now you may start the next day, but it did not.

As a result gradually battery got so swollen, and it was at the verge of bursting, i wonder how the water proof phone can be so affected and risk the customer's security.

My urge to samsung is kindly resolve the issue and replace my device as I opted for water proof but did not receive one, moreover the safety was on risk.

Samsung is highly trusted to me but this incident seems to be taking it away.