Samsung — Samsung Samsung Galaxy M31s motherboard issue after recent update

Address:

BHAVNAGAR

I purchased a Samsung Galaxy M31s phone about 1 years 4 months on 24 oct 2020 (I've attached the amazon invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center located at bhavnagar gujarat-364001 and they told me that the motherboard needs to be replaced. . The update caused the motherboard to fail, now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of M31s / M-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Hence kindly request you to provide a free motherboard replacement, caused by your updates or it's going to social media.

Thanks & regards,

Ketan Vora

[protected]