[Resolved]  Samsung — Samsung Samsung galaxy S20 Plus green line on screen

Address:

Civil Lines, Bareilly, Uttar Pradesh

Hi,

This is to bring to your notice that I've been facing a weird issue with my Samsung Galaxy S20 Plus mobile phone for 1 month. A green line has appeared surprisingly and permanently on the display after the phone got updated through an OTA update for One UI 5.0 . I've contacted online customer care earlier which redirected me to the local Samsung Service Center at Civil Lines area in my city. To my horror I faced a worst experience at an authorized mobile service center in my life yet, the center owner lady at that place doesn't know how to treat a customer and kept on yelling on me and humiliated me, I'm quoting her words in local language "Jo ho sake kar lena, hum nahi karenge hamari marzi"! My Samsung service no. was [protected], which was cancelled as the service center refused to accept the manufacturing defect in the display and blamed it on me that my phone has a physical damage. I'm sharing all clear photos with this email so you can check the condition of my mobile, it's almost as good as new even after 2 years o[censored]sage. Only very minute 1 or 2 dust marks are there which are inevitable to enter inside the protective cover and by anyhow they cannot be labeled as dents as forced by the service center.
Also I've observed this issue on various online sources that this is quite commonly occurring in out of warranty Samsung mobiles, and Samsung has done the replacement FOC for them. Then why am I not being provided this support for the same problem? Do I also need to post on various online social media platforms then I'll get the display replacement FOC?

Kindly look into the matter and please resolve this issue asap. I and my 5 other family members are using Samsung flagship Galaxy series phones on my recommendation (I can attach their invoices if required), I didn't ever think that I had to face such treatment from Samsung's after sales service myself.

Following is the an identical case as of mine:

https://www.consumercomplaints.in/samsung-samsung-galaxy-s20-plus-green-line-on-...⇄

P.S. I've contacted Samsung India many time before posting my complaint here, but they haven't replied to my issue as they don't care for the customer. I hope this time they resolve the issue asap.