[Resolved]  Samsung — Samsung Samsung M31s Motherboard Issue due to Latest OS Update

Dear Team

I bought a Samsung M31S phone in August 2020 In India with a lot of expectations. My Previous phone was One Plus 3T. Due to the advanced Camera Features and Budget-friendly phone, I took the decision to buy this phone. It has been working well for 2 years.

6 months back we moved to Krakow - Poland due to my work assignment. After the latest OS update, My phone started visible problems like a flickering screen, rebooting etc. Yesterday the phone is totally out of order with the Logo screen on and I was not able to switch it on. Later it has become a black blank screen. We couldn't find any nearby Samsung Service Centre in Krakow, Hence gave my phone to a local mobile repair shop and they told me it could be a Motherboard issue which would cost Rs 8000 to 10000. I'm in a dilemma about what to do. I'm also afraid of Data backup as well.

Appreciate your quick response on the same to fix this. Since I have seen this is company's fault due to the OS Update, Samsung should fix this free of cost or agree to a free Motherboard Replacement.

Regards
Linda Pyarry