[Resolved] Samsung — Samsung Side by Side Refrigerator - Rampant and Systematic Service Center Fraud in India | |||
For more than 8 months Samsung India Service Centers are involved in a systematic fraud which has led to the same gas re-charge issue occur for the 4th time - every 2 months and customers are forced to pay or Samsung without any consent or regard for Customer Complaints deletes the registered complaints after committing to providing a full repair or replacement. There seems to be a system where customers are defrauded by causing sever problems to your refrigerator and ultimately harrassing customers, till they get tired. I am committed to taking this to the Samsung India CEO and media to ensure other consumers are not defrauded by these unethical practices and succumb to promises of a replacement. Most importantly, after 5 different Customer Service Executives claiming they are calling from the CEO's office, they still have no face to resolve the issue. I guess it will be resolved when top management investigates thIs or someone will in next few days. Regretfully shocked and harrassed Samsung India customer Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 23, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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