Samsung — Samsung smart mobile phone Duos giving network issue problem since warranty- but company least interested to resolve my issue!

Address:

Mumbai City, Maharashtra

Dear Team, I have a Samsung smart phone and had purchased it on 21-Sept-13, the phone started giving me network issues since Aug 2014; i.e. In warranty, I took the phone to Samsung authorized service center on 13.9.2014 they returned me back my phone stating no issues in it! While collecting back my handset I had clearly written on the Samsung service slip that my issue is not resolved and the handset is returned back as it is. I had shown that the same sim card works perfect in another handset in there service center, still they were not ready to accept it, on this I escalated the issue to Samsung and Samsung kept me asking to visit the same place again and again... with Rubber stamp answers! On which I had written to them very clearly that if they are going to give me working handset I will go but not again for showing may handset and waste my time! On this till date they haven't reverted with solution.. I am always on tour due to project work and is force to buy another handset for my use and keeping the faulty handset of Samsung in my cupboard and hardly get time to keep follow ups for this on regular basis. Still ever since I am being following it up with the company "Samsung" they are least bothered to resolve my issue or give me another working handset! I have written more than Dozen Reminders but of no use... it is going to deaf ears!!! Now my phone is out of warranty and they don't even revert to my mails!!! Under this situation can the consumer forum help and guide me how to go further on this please? Thanks & Regards, MV