[Resolved]  Samsung — samsung smart tvs new motherboard replaced by samsung dead after 21 days

Respected sir/madam,

I am writing this mail to let the concerned person/persons know the very poor technical support received by me regarding my samsung tv model number ua40h5203akxke.
It was the company personnel who ordered the spare part and not me. Within 21 days of replacement of mother board, the tv again had problems. I lodged a complaint on 18.02.2020 with request no.[protected] and the service person came and checked and found the same issue and said the replacement will be done free of cost as it is with in 90 days of replacement and on 26.02.2020 the service engineer came and fixed the mother board and said it was chargable. (After fixing) and he even asked his higher authority to get approval for the same (Removed the mother board and took it back) and said it would be done within 48 hours, but till date no response from anybody from the customer service.

When the tv is not from india, i want to know what mother board was replaced? Was it indian samsung or some local brand?

I was never told that the spare part did not carry any warranty or guarantee. Due to the irresponsibility of the concerned technical support personnel who took my complaint, i am at a loss of rs. 7066/-. Had he had informed me that this product will not be under warranty or guarantee, i would not have wasted my money and time waiting for your service man to come and get things rectified.

It would be of great help if samsung trains their customer support executives about their products which will be under warranty or guarantee. Samsung tv may be the best in the field of television, but your customer support care is the worst. They lack knowledge of the required products. I am totally very very dissatisfied with your customer care support.

The concerned persons whom i spoke to are mr. Syed (Team leader - as he says) and mr. Jagadish (Supervisor)

Regards