[Resolved] Samsung — Samsung top door washing machine

hanuma1111

from Palakollu, Andhra Pradesh

Address:	West Godavari, Andhra Pradesh, 534447
Website:	samsung

I bought samsung top door automatic washing machine on 16-nov-2016 for my mother (She is alone), earlier she was using semi automatic and wanted to upgrade to automatic to help to her.

We went to vijayawada e-city shop to buy better washing machine and sales representative has suggested to buy this top door washing machine, hence we bought it. But that was the bad decision we have taken to buy samsung top door.

When we started using it observed that cloths are not drying much and washing quality is very very poor.

Then i have called the service team and raised a complaint, and they said that some technician will come and look into the issue, but no one has come from past 15 days. I keep on calling them and they are saying that they have escalated the issue and someone will come.

My mother got frustrated with the quality of product and their service service and wanted to get the money back and buy some other machine.

Could you please help me how to get my money back?

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Jan 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd