[Resolved]  Samsung — Samsung Triple Inverter Split Ac [protected]

Last spoken to mr ravi ghodiyal and he had said that they will take back ac and give me 17693 as cost but i had purchased the ac for 28999. The original cost of the ac was 31990 and i got 2000 discount on my hdfc card. There was also a no cost emi in which flipkart deducted the interest amount which bank charged me. Now no cost emi means the interest is also a part of the principle. It basically means that its an interest free emi. Just because of your defective product why should i bear a loss of more than 11000. I have complained to flipkart also about issuing invoice of lower value by deducting no cost emi interest but that is not my concern. Its between samsung flipkart and bank what terms they have regarding emi. I was offered no cost emi which means i had to pay the total cost in 24 parts that simple. On my invoice also its written the discount of 6079 includes 4079 no cost emi program discount which i have paid to the bank. Already i am having a loss on this ac so either you’ll give the compensation as per 28990 as no cost emi discount is mentioned on invoice and i have paid that amount to the bank. Or i will be moving forward with legal proceedings against samsung as you’ll have cheated me since you’ll have sold the ac. No ac gets faulty for 6-7 times in a period of 2 years. And mr Ravi Ghodiyal closed the complain saying i refused the amount. I have not refused i told him to wait till flipkart gives new invoice. I will not be bearing this loss of 4079 because of your faulty product. If you’ll not solving the problem i will move forward to consumer court with all my past complaints and prove that its a defective product as more than 6 complaints in 2 years and see to it i get my full money plus all my charges of case.
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Sep 2, 2022
Complaint marked as Resolved 
Nothing has been resolved yet. They are telling demand draft is ready and they will dispatch it soon. The service centre guy will give the demand draft and take back defective ac but nothing is moving forward
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
Sep 02, 2022
Updated by friendzubu
Nothing has been resolved yet. They are telling demand draft is ready and they will dispatch it soon. The service centre guy will give the demand draft and take back defective ac but nothing is moving forward
Complaint comments 

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Sir this i have been hearing since 3 weeks that someone will call me but nobody is getting in touch. I am a hypertension patient and cannot live without an ac. Facing lot of trouble. Each time i am calling samsung call centre they are saying someone will get back to me but nobody is calling me.
friendzubu's [Complaint's author] reply, Aug 14, 2022
Even though i have accepted the amount of 17693 which samsung has offered me and told mr chamanlal supervisor at call centre to take back the ac he said mr ravi will call me but nobody is calling me. Height of negligence from samsung.

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