[Resolved] Samsung — Samsung TV repair

Vivek k

from Darjiling, West Bengal

Sep 19, 2022

Address:

No 407, Choozhekattu House, Amayida, Ambalappuzha, Alappuzha - 688561

I had raised a service request [protected] for the display issue on 3rd Sep 2022 and the executive visited house and confirmed an issue with the backlight display and they would take the TV to service center for the repair. One the local person took the TV on Sep 6th to authorized center Elegant Service center in Alleppey. Even after multiple attempts to contact the center I am not getting any proper updates and also when i check with Samsung, they say the issue is resolved. I raised an escalation request with Samsung on 17th Sep - [protected] for further action and was promised action within 24hrs however I didnt get any updates yet. I checked with Samsung executive today Sep 19th and they informed its escalated to the Service Manager with the request - [protected]. I need a speedy action on this repair.

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Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung