Hi,
I am really disappointed to say that your company is now selling cheap quality products and making cheating the customers openly. I don’t recommend buying Samsung products anymore and regret purchasing my tv. Samsung products have degraded drastically and none of the products works fine after a year span. I had very bad experience in past with Samsung LED TV. Had to replace the panel thrice earlier. So i decided never to take any Samsung product in future. I wanted to try SONY this time, as recommended by my friends. I went to buy Sony TV only, but the dealer convinced me to take Samsung TV again for which I am regretting again. Bought UA55NU7100KXXL on 7th May 2019. After purchasing it again I had issue with it's HDMI port, and company replaced the Panel within warranty period. In the new panel, I found some sound quality issues later which I ignored. Now for last 15 days I am seeing a patch on bottom of screen which is increasing day by day. Spoke to customer care and they are again asking for change of PANEL, and asking for hefty amount to be paid. I just want to ask a simple question why don't you mention on your packaging and in your advertisement that "OUR PRODUCTS WILL ONLY WORK FOR 1 YEAR". We are middle class people who saves money by cutting out other expenses to buy branded products like SAMSUNG to secure our investment. But what we are getting in return is ULTRA CHEAP QUALITY PRODUCTS AND FAKE PROMISES from you. I am sorry to say but local brands are good enough as compared to these BIG BRANDS, as they at least charges very low amount for their products. PLEASE DON"T TAKE MY COMMENTS PERSONALLY, BUT TRY TO PUT YOURSELF IN A MIDDLE CLASS FAMILY. Hope you will understand the pain. I understand that these are electronic products and will have a life, but only 1 year life for which we are paying huge amount is really not good. I would request you to please look into my issue and get it repaired. Hoping for a positive response from you and your team. I would only suggest that you have made your brand, so please don't spoil it like this. Attaching bills and photo of real issue.
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