Samsung — Samsung Vertical Line across the screen - S20 Plus

Address:

Chennai

Hi,

So I have been an big fan of Samsung devices. I got 10 of them at home. Started from Ace plus and now I got an s20 plus after numerous upgrades over the years. I even recommend people Samsung only

This is the first time I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing defects. First it was the back panel that was opening up, I got it fixed at the Samsung service center and now out of the blue. A purple vertical line across the screen. I have taken exceptional care of my devices and this happened. I'm quite shocked that a premium device has such defects. I'm not the only one facing this issue, plenty of others are facing the same issue as well. This happened after one ui 4.1 update and other countries are replacing their screens FOC even if they are outside warranty.

More than 1000 users in India are affected by this.

Now I don't know what solution you are going to offer me but unless it's a FOC screen replacement I don't think I'll ever trust Samsung devices again. My view on Samsung devices will only change based on how I'm treated by your customer service now. I'm not willing to pay 16k for a screen replacement since this is not my fault. I might have to shift towards other companies that provide premium devices of high quality with superior hardware and customer service.

I will attach the previous Samsung chargesheet for fixing the back panel along with my device image and the link of Samsung community where others are facing the same issue.

Samsung community link: https://r2.community.samsung.com/t5/Galaxy-S/Vertical-green-lines-in-S20-display...⇄
References: https://gadgets360.com/mobiles/news/samsung-s20-plus-display-vertical-lines-pink...⇄

Regards
Vishal B P
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