The following complaint was sent samsung so far problem not solved.
This is to inform you that the washing machine model no WT70M3200HL semi automatic variant which was purchased recently on 01.09.2021 was not functioning to our satisfaction.
On 29.12.2021 the dryer side spinner found to be not working and the service request had been placed wide reference no. [protected] on 02.01.2021. Service technician visited and informed us that the dryer door had to be replaced in order to resolve the issue and the charges to be borne by us.
The machine was purchased only 4 months ago and we have been informed that the remedy for this issue will not be covered by the warranty. The dryer door has no damage or a small scratch externally and we are not sure why we have been asked to replace the door and pay for it out of our pocket when we are still under the warranty period. The service technician informed us that we will be charged a total of Rs.2200 for the replacement of the door. The cost of the washing machine excluding GST was Rs. 8474 only, at the time of purchase. It is surprising to know that we have to pay approximately 25% of total cost to get a new washing machine repaired within 4 months of its purchase.
It's been approx. 12 days and the problem has not been resolved. The technician has been extremely rude and has been using unparliamentary words on the phone. All my calls to the service call center went in vain. If the machine is not put in operation and the issue is not resolved immediately, I am constrained to seek a legal remedy. I hope my concern will be addressed and I will not be required to go above and beyond to get a new washing machine repaired, which is very much under warranty coverage.
Regards,
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