I got a plan from virgin mobile with two samsung galaxy s4 cell phones...both have screen problem...my wife phone got repaired once..still has problem...after a year there is no warranty and i should bear with this problem till the end of my plan..the second issue which is ridiculous is i bought another samsung product!!!5 months ago...a samsung galaxy tab A 9.7 inch screen (SM-P550 Model)...it had a GPS problem...the samsung technicians could not realize the problem which was a hardware problem..after two months arguing with them they introduced me to certified repair centers!!!when i got there i explained everything and they told me within 6 days the issue will be fixes and the tablet would be ready..after 7 days i went to pick up my Fixed tablet...they told me it was a software glitch now its fixed...i told them the problem is hardware..not software...after again arguing and installing an app which shows the GPS is whether connected or not...they sent my tablet as level three services requirement...
now my tablet does not have GPS problem because the mainboard is replaced!!! IT HAS A SCREEN ISSUE...when they changed the mainboard they left hollow on the screen!!!
i am so depressed and i do not know what to do...i want refund..i don't wanna use anything with samsung brand anymore...!!!they told me the won't refund...its against the samsung policy, isn't it ridiculous ? the policy which does not care about the customer !!!..they even accused me of damaging the tablet which has no scratch on it!!!
i am so upset...i wasted $487 on this tablet..i used to have iPad 2...i never had any issue with it...no more samsung in future... Was this information helpful? | 
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