| Address: | 301, srishti Apartment, plot no. 111 , sector 11 , Koparkhairane , Navi mumbai , | | Website: | samsung india |
SIR/ MA'M, There was a software update released by SAMSUNG INDIA for updating the software in mobile phones. I updated my phone after the update there was green line appearing on my phone. I raised a complaint on Samsung care ref no. [protected] / [protected] / [protected] / [protected] / [protected]. from my phones and family members phones. Request you to call upon all the call recordings to understand the problem. I was told by helpline to visit the nearest store and to get my phone checked for any harm on the screen and if there is no problem in the screen and only because of the update the green line error is persisting the screen will be replaced free of cost by SAMSUNG because of the update error. I reached out DEEP ENTERPRISES in Model Town Karnal on my way to Mumbai . They opened my phone and the back cover was removed, they told that screen replacement can be done in 2 days. I was travelling to Mumbai from Punjab having no more time to stay in Karnal i decided to give phone to service center in Navi Mumbai my place of residence. I reached Navi Mumbai went to Samsung Service center Ghansoli they checked the phone confirmed its Samsung Fault but told the screen could be replaced in VASHI Railway station service center. (I must update my phone is properly working and only have a green line on screen because of a bug released by SAMSUNG INDIA), I went there and given my phone but without admitting the fault of the SAMSUNG INDIA FOR RELEASING A BUG they put it on me that the phone back cover is open which is not my mistake but got open by SAMSUNG SERVICE CENTER, DEEP ENTERPRISES KARNAL but DEEP ENTERPRISES told that this is a common problem as the phone is having this as a common problem . BUt SAMSUNG VASHI told that it is may fault and the screen couldn't be replaced and i have to get this done at my cost. Sir, When the issue has arisen because of SAMSUNG SOFTWARE UPDATE then how could the back cover could be considered as a eligibility for the screen problem. The internet is full of complaints against the same problem where it is stated that it is because of BUG released by SAMSUNG INDIA. I am feeling like cheated and a fraud is being done by SAMSUNG to corrupt al, the high end phones as this problem is with high end phones only . they know that the customer is having potential to buy a new phone or replace the screen. This is a new scam for charging cost to the loyal customers. Yesterday only i have got a SOFTWARE update on my SAMSUNG s22 ultra . PLEAE HELP GETTING MY SCREEN REPLACED. YOURS TRULY Pankaj Bhatti [protected]
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