Samsung — Scam & Fraud

Address: THE MOBILE HUB OPP. CHOMU BUS DIPPO 303702 JAIPUR

I purchased a phone samsung A15 on 16th April 2024 Model Name SM-A156E/DS Serial Number RZCX11KE59W IMEI (Slot 1) [protected] IMEI (Slot 2) [protected] and same After some time the screen started working on its own and started trembling, I thought it was a new phone so maybe it might be hanging but again the next day its screen started working on its own.Then I went to the shop owner and told him about the problem and I said replace the phone and give me this mobile. This mobile is bad. I complained to the shop owner Mr. Sanjay yadav (The Mobile hub Chomu, Jaipur 303702) and he said please Update your phone when you update it then it will work good, I updated it but then after some time the situation was same and then I went back to the mobile shop after 2-3 days.Went back and told them again to replace this mobile, it is bad and I requested the shop owner to change the mobile, he said you give us the mobile, we will change the mobile in a few days, after 2 days I will get the mobile. I went to the shop to get my mobile and they gave me back the same mobile and said that it should not be replaced, we have got it repaired from Samsung service center (SHREE RAM SERVICE CENTER CHOMU JAIPUR PIN - 303702 )Your phone is noware right and now it's good Then I took the phone from the shop and left from there, the phone worked fine for 2 days, then from the next day it started having the same problems, I again complained to the shop owner on 28th April and I said now I want another phone, he said now. We do not have bags with the name of our shop when they come we will forward your phone to samsung center, then I went back around 2nd may and theyThen they asked me to replace it and kept the phone, after that I went on 6th May and they said that your phone is kept at Shree Ram Service Center, Chomu - Jaipur (303702), you go and get it from there, I went there and saw that They were giving me the same phone again and the staff there said that now it is absolutely correct, we have repaired it. When I took the mobile in my hand, I saw its back protection original cover.I had damaged it and also damaged one of its side lines. I had also complained to them about this but I was in a hurry, so I took my phone from there and came home, then within 8 to 10 days The same problems were visible inside that phone. The screen of the phone started vibrating on its own and the screen was not working. I recorded it on another phone and sent it to the shop owner and then this time II went straight to Samsung service center and asked them what is this, they said that this phone has no vibration activity in front o[censored]s, so we will not give its job sheet nor will we repair it, we just have to correct its cover, I recorded them. Showed the video with time and serial number of the phone but still he flatly refused me then I went from there directly to the shope owner as IWhen I reached there, the phone screen was vibrating and even the touch was not working. The shop staff itself recorded its video and sent it to a manager named Khan in Jaipur. Like every time, I requested for a replacement. And they said this time they will replace it, you give us the phone, I gave them the phone and they said they will replace it in a few days, then I went back after 7 days to get the phone.After changing its display, he gave me the phone back and said that now it is absolutely correct and whenever I gave him the phone, I used to reset it but this time when I logged in to WhatsApp, I did not have the option to restore data, due to which My entire WhatsApp data had disappeared, including many important files or photos, all this happened because of Samsung staff. And when they told meI had given the phone with the promise that it would not get damaged again, but now it got damaged again. I have wasted a lot of study, time or money because of Samsung service staff. I paid the expenses of visiting him daily from my own pocket, yet today I am feeling worried.
And show it to any other service center in City Mall Jaipur on 16/07/2024. They did not accept the experiment or the staff there asked them to show it at the same center where it was shown. they say to me We couldn't see it because they had opened it.